Product Sales Support Admin-Area

US Foods•Wixom, MI

7d•$24 - $37

About The Position

The Product Sales Support Admin supports division sales by answering and resolving questions and requests from Territory Managers, District Sales Managers, Chain Account Managers, Healthcare Managers, and Major Account Managers. The role applies detailed knowledge of US Foods products, systems, and tools, and serves as the primary liaison among Area or Distribution Center Sales, Buyers, and Category Management for customer resolution activities. It also works with division departments, particularly purchasing and category management, to coordinate important communications with vendors and suppliers.

Requirements

College degree or equivalent distribution or food service supply chain experience.
At least 2 years of purchasing, merchandising, sales, or customer service experience.
Proficiency with Microsoft Office, especially Microsoft Word and Excel.
Strong organization and analytical skills.
Highly developed written and oral communication and interpersonal skills.
Focus on internal and external customer service.
Ability to research, escalate, and follow up on inquiries with urgency, including coordinating with internal resources located elsewhere.
Ability to overcome objections and obstacles with a solution-oriented approach.

Nice To Haves

Experience in a foodservice distribution environment.
Previous US Foods experience.
PRISM skills.

Responsibilities

Serve as the central point of contact for Area hubs and market Distribution Centers for internal sales inquiries about products, specifications, availability, scheduling, and substitutions.
Resolve external customer and internal sales questions promptly by finding answers or escalating to appropriate division or regional resources and external vendors.
Become a subject matter expert in US Foods systems and tools, including Prism, SmartDock, and PIM/EPS, to respond to inquiries accurately and quickly.
Follow sample policy to obtain samples for customers or Territory Managers.
Maintain current knowledge and resources to answer questions about product availability, delivery schedules, broker contacts and line information, product information and specifications, product selection, and substitutes.
Prioritize requests based on urgency and customer status.
Develop broker and vendor contacts and use internal resources to independently address and follow up on sales inquiries.
Develop product category knowledge to recommend substitute products when necessary.