Product Sales Support Admin
About The Position
The Product Sales Support Admin supports division sales by addressing and resolving questions and requests from Territory Managers, District Sales Managers, Chain Account Managers, Healthcare Managers, and Major Account Managers. The role uses detailed knowledge of US Foods products, systems, and tools, and serves as the primary liaison between Area or Distribution Center Sales, Buyers, and Category Management for customer resolutions. It also works with division departments, particularly purchasing and category management, to communicate important information to vendors and suppliers. The position is based in Aurora, Illinois, with a Monday–Friday schedule from 7:30 a.m. to 4:30 p.m. The posting states an expected base rate of $27.48–$45.79 per hour and notes that overtime compensation may apply. The role has no supervisory responsibilities.
Requirements
- College degree or equivalent distribution or food service supply chain experience.
- At least 2 years of purchasing, merchandising, sales, or customer service experience.
- Proficiency with Microsoft Office, especially Microsoft Word and Excel.
- Strong organization and analytical abilities.
- Highly developed written and verbal communication and interpersonal skills.
- Internal and external customer-service focus.
- Ability to research, escalate, and follow up on inquiries with urgency, including when coordination is needed with resources at another location.
- Ability to overcome objections and obstacles with a solution-oriented attitude.
Nice To Haves
- Experience in a foodservice distribution environment.
- Previous US Foods experience.
- PRISM skills.
Responsibilities
- Serve as the central contact for Area hubs and market Distribution Centers for internal sales inquiries about products, specifications, availability, scheduling, and substitutions.
- Resolve customer and internal sales questions by phone, email, text, or other necessary means, answering independently or escalating to appropriate division, regional, or vendor resources.
- Become a subject matter expert in US Foods systems and tools, including Prism, SmartDock, and PIM/EPS.
- Follow sample policy to obtain samples for customers and Territory Managers.
- Maintain current knowledge and resources about product availability, delivery schedules, broker contacts and line information, product specifications, product selection, and substitutions.
- Prioritize requests according to urgency and customer status.
- Develop broker and vendor contacts and use internal resources to independently address and follow up on sales inquiries.
- Build product category knowledge to suggest substitute products when needed.
- Manage Beverage and Chemical Equipment services and requests for the Area.
- Place equipment orders with vendors.
- Track and monitor sales performance against established metrics and take corrective measures when needed to maintain usage at par levels.
- Identify potential beverage and chemical growth areas and analyze the impact of proposed equipment changes.
- Communicate clearly and professionally, verbally and in writing.
Benefits
- Health insurance
- Pre-tax spending accounts
- Retirement benefits
- Paid time off
- Short-term and long-term disability
- Employee stock purchase plan
- Life insurance
- Overtime compensation may apply
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
