Sales Supervisor, Full-Time - Broadway Plaza

Reformation • Walnut Creek, CA

22h • $22 - $28 • Onsite

About The Position

The Sales Supervisor helps lead and execute the efforts required to achieve individual store goals. Reporting to the Store Manager, this role leads by example on the sales floor, builds customer relationships, supports a technology-led customer experience, and represents Reformation’s brand values and sustainability mission. The position also supports inventory accuracy, loss prevention, merchandising, store operations, team training, and a professional and productive work environment.

The role is based at Broadway Plaza and requires availability for 30 to 40 hours per week, with open availability across all seven days and flexibility to work days, nights, weekends, and holidays when business needs require.

Requirements

• At least 3 years of retail experience.
• Experience working with a sales or retail organization and/or an operationally intensive business.
• Ability to work in a fast-paced and changing environment.
• Strong interpersonal skills and ability to interact effectively with diverse personalities.
• Self-motivation and a driven approach to taking on new challenges.
• Excellent communication skills and a passion for people.
• Effective, expedient problem-solving skills and keen attention to detail.
• Positive attitude and willingness to take on tasks of any size.
• Availability to work a minimum of 30 hours and up to 40 hours per week.
• Open availability across all seven days and flexibility to work days, nights, weekends, and holidays when required by business needs.

Responsibilities

• Consistently meet and exceed sales goals.
• Lead by example and inspire associates to generate clientele and maximize customer retention through engagement and sustained relationships.
• Lead the sales floor to deliver an excellent, customer-first experience and build loyal customer relationships.
• Contribute to a technology-led in-store experience for customers.
• Maintain strong customer experience feedback scores on service evaluations through NPS.
• Act as a brand ambassador by embodying brand values, engaging customers on the brand, and demonstrating brand knowledge.
• Maintain inventory accuracy and controls through cycle counts and oversight of inbound and outbound inventory; track product receiving and removal.
• Track back-of-house fulfillment, mis-pulls, cycle counts, and overall inventory accuracy metrics, and use the information to support team development and take action alongside store leadership.
• Contribute to loss prevention, set expectations, and informally train alongside leadership.
• Maintain store operating procedures and weekly workflow.
• Support merchandising presentation strategy and concept standards, and lead and train staff as needed.
• Provide in-the-moment and weekly feedback to store leadership on sales, product, and allocation based on sell-through and customer feedback.
• Uphold and model all policies and procedures.
• Motivate and support sales associates.
• Onboard new hires and provide in-the-moment coaching to improve existing associates’ performance.
• Contribute to and lead training and customer experience programs.
• Help maintain a professional, healthy, and productive in-store work environment.

Benefits

• Employer-sponsored private medical, dental, and vision insurance for eligible employees.
• Commuter benefits for eligible employees.
• Paid time off, including vacation, sick leave, and company holidays, for eligible employees.
• Retirement planning support for eligible employees, including the option to invest in Environmental Social Governance-aligned funds.
• Fertility care support through Carrot and up to $5,000 USD reimbursement for related fertility expenses after one year of employment.
• Yearly donations to community efforts.
• Clothing discount.
• Culture events, including Ref Values week and Volunteer Time Off.
• Opportunities to collaborate with colleagues around the world.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed