Keyholder (PT) -Broadway Plaza

UNTUCKit•Walnut Creek, CA

7h•$20 - $21

About The Position

The Keyholder is a results-oriented retail leader who leads from the sales floor in a performance-driven environment. The role focuses on converting customer traffic into revenue, elevating the customer experience, and inspiring the team to exceed sales goals through clienteling, coaching, and brand-building interactions. The Keyholder drives individual and store sales, builds client relationships, coaches associates in real time, and supports a high-performance sales culture. The role also includes opening and closing the store, maintaining sales-focused floor and stockroom standards, and monitoring KPIs and customer feedback to identify trends and opportunities.

Requirements

Prior retail leadership or keyholder experience.
Proven ability to drive sales and influence team performance.
Strong clienteling skills and a customer-first mindset.
High energy, strong communication skills, and a passion for results.
Commitment to the CORE Values: Be Kind, Own It, Work Together, Communicate, Mentor, and Have Fun.
Proven work experience as a Supervisor, Key Holder, or Assistant Manager.
Basic understanding of sales principles and customer service practices.
Proficiency with Apple products, G-suite, and omnichannel POS systems.
Solid communication and interpersonal skills.
Ability to work in the store alone.
Flexible scheduling and availability for retail hours, which may include day, evening, weekends, and/or holidays.
High school degree.

Responsibilities

Lead by example in achieving and exceeding individual and store sales goals.
Engage customers, assess their needs, and provide personalized styling solutions.
Build and maintain client relationships through clienteling and follow-up.
Identify cross-selling and upselling opportunities to maximize transactions.
Use product knowledge to communicate value and drive conversions.
Inspire and motivate associates to demonstrate high-performance selling behaviors.
Create an energetic, results-focused sales culture.
Coach team members in real time to improve selling techniques and client engagement.
Execute UNTUCKit University training and reinforce daily performance conversations.
Open and close the store while being accountable for results and standards.
Maintain a visually compelling, sales-focused floor environment.
Keep the stockroom organized to support selling efficiency.
Monitor KPIs and contribute insights based on customer feedback and sales trends.