Keyholder (PT) - Plaza Frontenac

UNTUCKit•St. Louis, MO

8h•Onsite

About The Position

The Keyholder is a part-time retail leadership role at Plaza Frontenac for a results-oriented leader who leads from the sales floor in a performance-driven environment. The role focuses on converting customer traffic into revenue, elevating the customer experience, and inspiring associates to exceed sales goals. The Keyholder drives individual and store sales, engages customers with personalized styling solutions, builds client relationships through clienteling and follow-up, and identifies cross-selling and upselling opportunities. They motivate and coach associates, reinforce selling behaviors and training, and contribute to a dynamic, results-focused sales culture. The role also includes opening and closing the store, maintaining a sales-focused floor and organized stockroom, monitoring KPIs, and sharing insights based on customer feedback and sales trends.

Requirements

Prior retail leadership or keyholder experience.
Proven ability to drive sales and influence team performance.
Strong clienteling skills and a customer-first mindset.
High energy, strong communication skills, and a passion for results.
Commitment to the CORE Values: Be Kind, Own It, Work Together, Communicate, Mentor, and Have Fun.
Proven work experience as a Supervisor, Key holder, or Assistant Manager.
Basic understanding of sales principles and customer service practices.
Proficiency in Apple products, G-suite, and omni-channel POS systems.
Solid communication and interpersonal skills.
Ability to work in the store alone.
Flexible scheduling and availability to work retail hours, which may include days, evenings, weekends, and/or holidays.
High school degree.

Responsibilities

Lead by example in achieving and exceeding individual and store sales goals.
Proactively engage customers, assess their needs, and deliver personalized styling solutions.
Build and maintain client relationships through effective clienteling and follow-up.
Identify opportunities to cross-sell and upsell to maximize each transaction.
Use product knowledge to communicate value and drive conversions.
Inspire and motivate associates to demonstrate high-performance selling behaviors.
Create a dynamic, energetic, results-focused sales culture.
Coach team members in real time to improve selling techniques and client engagement.
Execute UNTUCKit University training and reinforce daily performance conversations.
Open and close the store while maintaining accountability for results and standards.
Maintain a visually compelling, sales-focused floor environment.
Organize the stockroom to support selling efficiency.
Monitor KPIs and contribute insights based on customer feedback and sales trends.