Optician - Plaza Frontenac

Warby Parker•St. Louis, MO

1d•Onsite

About The Position

Warby Parker is seeking a skilled, enthusiastic Optician to join its in-house optical team at Plaza Frontenac. The role helps customers meet their eyewear needs by providing knowledgeable, exceptional service and helping them feel confident about their glasses. The Optician becomes an expert in Warby Parker's brand and products, explains prescription terminology and product options, and recommends frames and lenses suited to customers' prescriptions, fit, style, and lifestyle. The role also involves accurate measurements and fitting, quality checks, teamwork, and representing the company's values and mission. Warby Parker describes its work environment as collaborative, fast-paced, and ever-changing, and offers career-advancing resources and benefits.

Requirements

Be a licensed dispensing optician in states that require licensure, or an ABO-certified optician in states without licensing requirements.
Have a passion for the eyewear and retail industries.
Communicate clearly, effectively, and professionally, including explaining technical terms in an understandable way.
Be dedicated to going above and beyond for customers and teammates.
Be an energetic, positive team player who can adapt to a fast-paced, changing work environment.
Be extremely detail-oriented and able to manage a wide range of responsibilities.
Be open-minded, eager to learn, and willing to challenge existing knowledge.
Take work seriously while maintaining perspective.
Not be on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE).

Responsibilities

Work directly with customers to meet their eyewear needs.
Take and record measurements, adjust eyewear, and ensure accurate fitting.
Check finished eyewear against optical standards and customer requirements and requests.
Explain prescription terminology and product offerings to customers.
Work with the team to ensure exceptional customer service.
Help customers select frames and lenses suited to their prescription needs, face fit, personal style, and lifestyle.
Collaborate with the team to develop sales and customer-service best practices that can be implemented throughout the organization.
Represent Warby Parker and educate others about its values and mission.

Benefits

Health, vision, and dental insurance for full-time employees.
Life and AD&D insurance for full-time employees.
Paid sick leave for full-time and part-time employees, with accrual terms varying by location and employment status.
Paid holidays for full-time employees.
Vacation days for full-time employees.
401(k) retirement savings plan for full-time employees.
Parental leave, including for non-birthing parents, for full-time employees.
Short-term disability for full-time employees.
Employee Stock Purchase Plan for full-time and part-time employees.
Employee Assistance Program (EAP) for full-time and part-time employees.
Bereavement support for full-time employees.
Optical education reimbursement for full-time employees.
Free eyewear for full-time and part-time employees.
Variable compensation for eligible employees.
Overtime pay for non-exempt employees required to work more than 40 hours in a workweek.