Operations Manager - Broadway Plaza

ALO • Walnut Creek, CA

13h • $34 - $39 • Onsite

About The Position

The Operations Manager is a member of the store leadership team responsible for ALO’s operational strategy in the store. The role focuses on inventory management, labor planning, and scheduling to drive an efficient and effective operation and ensure the store is customer-ready at all times. The Operations Manager leads operational execution, partners with the General Manager on business planning and performance, develops the Operations team, and supports delivery of the ALO Sales and Service Model.

Requirements

• 3–5 years of retail or related industry leadership experience.
• Working knowledge of Microsoft Office, including Word, Excel, and Outlook.
• Extraordinary verbal and written interpersonal and communication skills.
• Ability to handle multiple tasks in a changing environment.
• Independent work ethic, time-management skills, and personal accountability.
• Ability to align with and embody ALO’s Guiding Principles.
• Availability for opening, closing, and weekend shifts, which may be subject to change.
• Availability to work from the week of and including Black Friday through the end of the holiday season, in the first week of January.
• Ability to move constantly throughout all areas of the store.
• Ability to lift, push, carry, or otherwise move up to 50 pounds.
• Ability to lift, bend, kneel, climb, crawl, and/or twist, and safely climb up and down a ladder.
• Ability to stand and move for an entire shift.

Responsibilities

• Oversee and support execution of key operational processes.
• Investigate and identify root causes of inventory accuracy issues, partnering with the Manager to escalate process or system gaps.
• Champion strong salesfloor operational standards using business performance data.
• Support sell-through management by ensuring accurate inventory counts and coordinating labor hours to receive product deliveries efficiently.
• Support a safe work environment and efficient operation.
• Represent the business in meetings and conference calls in partnership with the General Manager.
• Review and monitor budgets, reporting, business data, and metrics with the General Manager, and inform planning processes such as quarterly business reviews and sales planning.
• Plan workflow around future business needs to protect optimal performance.
• Ensure the Operations team communicates and embodies ALO’s mission and guiding principles.
• Lead the Operations team through accountability, regular coaching, talent development, and effective communication.
• Establish internal and external talent pipelines through succession planning and recruitment strategy.
• Create an effective schedule that prioritizes business strategy in partnership with the General Manager.
• Oversee execution of designated ALO Sales and Service Model deliverables to protect operational efficiency.
• Collaborate on and implement the General Manager’s or Store Manager’s vision, working cross-functionally with business partners as directed to support organizational goals.
• Balance business needs with brand culture while navigating the organization.

Benefits

• Generous ALO employee discount.
• Free membership to ALO Wellness Club, with access to hundreds of streaming fitness and yoga classes.
• Competitive medical, dental, and vision plan options for full-time employees.
• Free virtual access to mental health providers and new parent support for employees and dependents.
• 401(k) with company matching for full-time employees.
• Monthly store incentives.
• Clothing allowance.
• Free yoga classes at ALO Sanctuaries in select cities.
• Commuter benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed