Key Lead - Broadway Plaza, Hollister

Abercrombie & Fitch Co.•Walnut Creek, CA

12d•Onsite

About The Position

The Key Lead is part of the store leadership team and is responsible for ensuring customers receive a quality in-store experience. Acting as the Floor Supervisor, the Key Lead guides and coaches Brand Representatives and Stock Associates, helps keep store operations effective, and drives store performance through customer experience and the team’s achievement of daily sales.

Requirements

Maintain a strong customer focus.
Demonstrate exceptional interpersonal skills.
Possess strong communication skills.
Show knowledge of current fashion trends.
Be energetic, outgoing, and assertive.
Take initiative and show confidence.
Demonstrate adaptability and flexibility.
Balance multiple tasks while remaining detail-oriented.
Engage in applied learning and proactive thinking.
Exhibit a strong work ethic.

Nice To Haves

High school diploma/GED or equivalent preferred.
One year of retail experience preferred.
Experience leading groups or teams preferred.

Responsibilities

Perform opening and closing routines.
Operate register and point-of-sale systems.
Fulfill omnichannel orders.
Demonstrate product knowledge and brand awareness while driving sales.
Build and maintain visual displays.
Analyze reporting to inform decision-making.
Protect store assets and perform inventory control.
Represent the brand and exemplify company culture and values.
Act as Floor Supervisor, providing guidance and coaching to Brand Representatives and Stock Associates.
Drive store performance through customer experience and team achievement of daily sales.