Key Lead - Broadway Plaza, Hollister

Abercrombie & Fitch•Walnut Creek, CA

10d•Onsite

About The Position

The Key Lead ensures customers receive a quality in-store experience by acting as Floor Supervisor and guiding and coaching Brand Representatives and Stock Associates. As part of the store leadership team, the Key Lead helps store operations run effectively and drives store performance through customer experience and the team’s achievement of daily sales. The schedule varies weekly, with at least 12–16 hours of work expected. Availability on Saturdays, Sundays, and certain holidays is required. Hours increase during peak timeframes to support business needs.

Requirements

Maintain a strong customer focus.
Demonstrate exceptional interpersonal skills.
Possess strong communication skills.
Show knowledge of current fashion trends.
Be energetic, outgoing, and assertive.
Take initiative and show confidence.
Demonstrate adaptability and flexibility.
Balance multiple tasks while being detail-oriented.
Engage in applied learning and proactive thinking.
Exhibit a strong work ethic.
Be available to work Saturdays, Sundays, and certain holidays.
Expect to work at least 12–16 hours per week, with hours increasing during peak timeframes.

Nice To Haves

High school diploma/G.E.D. or equivalent.
One year of retail experience.
Experience leading groups or teams.

Responsibilities

Perform opening and closing routines.
Operate register and point-of-sale systems.
Fulfill omni-channel orders.
Demonstrate product knowledge and brand awareness while driving sales.
Build and maintain visual displays.
Analyze reporting to inform decision-making.
Protect store assets and perform inventory control.
Represent the brand and exemplify company culture and values.
Act as Floor Supervisor, providing guidance and coaching to Brand Representatives and Stock Associates.
Help drive customer experience and the team’s achievement of daily sales.