Sales Supervisor - The Shops on Lane Ave
About The Position
Warby Parker is seeking a self-motivated Sales Supervisor to create excellent customer experiences at The Shops on Lane Ave. Sales Supervisors contribute to retail business success through face-to-face customer interactions, sharing the company’s story and mission on the sales floor, improving processes, and participating in special projects. The role may also be referred to as Keyholder at other brands. The Sales Supervisor helps lead selling, front-of-house operations, and team touch-bases when a manager is not present, and opens and closes the store. They promote an efficient, inclusive, service-minded retail environment, communicate Warby Parker’s values and brand philosophy, demonstrate product knowledge, and provide thoughtful style advice. Warby Parker offers a comprehensive compensation package that may include a competitive base salary or hourly rate and variable compensation for eligible employees. Compensation is determined by factors including qualifications, experience, internal equity, and market data. Non-exempt employees are eligible for overtime pay when required to work more than 40 hours in a workweek. The posting lists benefits for both full-time and part-time employees; it does not specify which schedule applies to this position.
Requirements
- Professional retail experience at a customer-focused company.
- At least 6 months of experience in a management position.
- Exceptional interpersonal and communication skills to deliver top-notch customer service.
- Ability to remain calm under pressure and adapt quickly.
- Entrepreneurial spirit and initiative.
- Curiosity and eagerness to learn.
- Team-oriented approach and passion for helping customers and teammates.
- Innovative, proactive problem-solving ability.
- Pride in one's work and self-motivation to perform at a high level.
- Ability to bring positive, fun energy to the workplace, including when working long hours.
- Must not be on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE).
Responsibilities
- Communicate Warby Parker’s values and brand philosophy to customers.
- Promote an efficient, inclusive, and service-minded retail environment.
- Demonstrate product knowledge and provide thoughtful, honest style advice.
- Develop innovative and entrepreneurial ways to reinvent the glasses-shopping experience.
- Lead selling on the floor, front-of-house operations, and team touch-bases when a manager is not present.
- Open and close the store.
- Help foster an inclusive culture by treating customers and colleagues with respect.
- Participate in process ideation and improvement, as well as special projects.
Benefits
- Health, vision, and dental insurance (full-time employees)
- Life and AD&D insurance (full-time employees)
- Paid sick leave (full-time and part-time employees; terms vary)
- Paid holidays (full-time employees)
- Vacation days (full-time employees)
- Retirement savings plan (401(k)) (full-time employees)
- Parental leave, including for non-birthing parents (full-time employees)
- Short-term disability (full-time employees)
- Employee Stock Purchase Plan (full-time and part-time employees)
- Employee Assistance Program (EAP) (full-time and part-time employees)
- Bereavement support (full-time employees)
- Optical education reimbursement (full-time employees)
- Free eyewear (full-time and part-time employees)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
