On the Road Supervisor

RAS Logistics LLC•Charleston, SC

1d•$70,000 - $75,000•Onsite

About The Position

The On-the-Road Supervisor oversees final mile delivery operations in the field to ensure safety, service quality, and customer satisfaction. The role supervises delivery teams, maintains compliance with company standards, and supports operational excellence. It is field-based and involves frequent travel between delivery locations, contractor check-ins, routes, and terminals, along with on-site problem-solving. The supervisor monitors delivery teams, conducts audits and evaluations, supports and trains contractors and drivers, resolves operational issues and customer escalations, and acts as a liaison between delivery teams, customers, and the RAS dispatch/operations center. The position also handles documentation, inventory processes, company technology, reporting, and other operational duties as assigned.

Requirements

Minimum of 2 years of experience in logistics, delivery operations, or field supervision.
High school diploma or GED required.
Valid driver's license with a clean driving record.
Strong knowledge of DOT regulations and logistics best practices.
Excellent communication, leadership, and problem-solving skills.
Comfortable working independently in a fast-paced, field-based environment.
Proficiency in mobile technology and route optimization tools.
Ability to conduct field evaluations, support delivery teams, and resolve operational challenges.
Availability for frequent regional travel and flexible working hours.

Nice To Haves

Associate or bachelor's degree preferred.

Responsibilities

Monitor and evaluate delivery teams in the field for compliance with safety, quality, and customer service standards.
Conduct route audits, ride-alongs, and performance evaluations with independent contractors and delivery drivers.
Perform quality checks on deliveries and installations.
Resolve operational issues and customer escalations on-site.
Coach, provide feedback to, and support delivery teams to improve efficiency and professionalism.
Assist with onboarding and training new contractors and drivers.
Maintain a visible presence through daily visits to routes and terminals.
Act as a liaison between delivery teams, customers, and the RAS dispatch/operations center.
Ensure deliveries and installations meet company quality standards and customer expectations.
Ensure proper documentation, inventory handling, and use of company technology, including handheld devices and delivery software.
Submit reports on team performance, delivery issues, and process-improvement opportunities.
Assist with additional operational duties as assigned.