On-Road Supervisor

UPS Supply Chain Solutions•Corvallis, OR

About The Position

This position supervises the daily performance of service providers to ensure quality service, improve performance, and maintain compliance with environmental, health, and safety requirements. The supervisor encourages sales-lead participation by maintaining mutually beneficial customer relationships, responds to customer concerns, identifies business development opportunities, and fosters a customer-focused work environment. The role requires DOT certification and previous UPS package car driving experience to support effective operational performance with service providers and other hourly employees as needed. The supervisor works with on-road employees to maximize efficiency and ensure packages are delivered safely, on time, and professionally. The position supports operational performance, employee development and safety, workforce planning, compliance, and customer and business needs. The stated shift is Monday through Friday, 7:00 AM to 7:00 PM, with flexible shift hours possible up to five days per week.

Requirements

Must be a U.S. citizen or national, a lawful permanent resident, or an alien authorized to work in the U.S. for this employer; the employer will not sponsor a visa for this or future positions.
Must currently be located in the same geographic location as the job or be willing to relocate at own expense.
Must be at least 21 years of age.
Must have previous UPS package car driving experience.
Must be DOT certified and willing to take a physical exam, including a driving test.
Ability to lift 70 lbs/32 kgs.
Ability to work flexible shift hours, up to five days per week.
Working knowledge of Microsoft Word, Excel, Access, and Outlook.

Nice To Haves

Bachelor's degree or internationally comparable degree, or be a current UPS employee with three years of UPS experience.
PDS experience preferred.

Responsibilities

Manage and work with on-road employees to maximize efficiency and ensure safe, timely, and professional package delivery; track performance against goals using the balanced scorecard and quality improvement process; facilitate the daily dispatch plan; and complete on-road supervision and audit rides.
Maintain operational performance by developing and implementing work process plans, troubleshooting service inefficiencies, reviewing processes and schedules, and monitoring costs against budget.
Apply knowledge of policies and procedures to situations and operations in a business area.
Participate in developing and implementing work process plans to maximize center proficiency and achieve business results.
Ensure implementation and maintenance of a comprehensive health and safety plan.
Conduct risk management and safety compliance audits.
Apply knowledge of company structure and operations to resolve problems, make decisions, and achieve business objectives.
Maintain employee safety training and certifications.
Evaluate labor markets and devise strategies to attract talent using workforce planning knowledge.
Determine employee training needs and create continuous development plans.
Provide feedback and support.
Conduct performance evaluations and resolve individual and group performance issues.
Support a collaborative work environment through continuous communication and relationship building.
Apply legal, regulatory, and safety compliance knowledge to reduce company risk.
Assess, identify, measure, and monitor customer or business needs and trends.
Coach and develop others using career development processes and tools.
Maintain mutually beneficial customer relationships, respond to customer concerns, and identify business development opportunities.