On-Road Supervisor

UPS • Portland, OR

7d

About The Position

This position supervises the daily performance of service providers to ensure quality service, improve performance, and maintain compliance with environmental, health, and safety requirements. The supervisor encourages sales lead participation by maintaining mutually beneficial customer relationships, responding to customer concerns, identifying business development opportunities, and creating a customer-focused work environment. The role requires DOT certification and previous UPS Package Car driving experience to support effective operational performance with service providers and other hourly employees.

The position oversees on-road employees and operational processes, including dispatch, performance tracking, safety, workforce planning, employee development, and customer and business needs. The position is permanent. The scheduled shift is Tuesday through Saturday, 07:30–18:00, but days and hours may vary based on operational needs and the manager’s instructions. Overtime and after-hours phone calls are required.

Requirements

• Must be a U.S. Citizen or National, a lawful permanent resident, or otherwise authorized to work in the United States; the employer will not sponsor visas now or in the future.
• Must currently reside in the same geographic area as the position or be willing to relocate promptly.
• Must be at least 21 years of age.
• Must have previous UPS Package Car driving experience.
• Ability to lift up to 70 lbs. (32 kgs.).
• Ability to work flexible shifts, up to five days per week.
• Working knowledge of Microsoft Word, Excel, Access, and Outlook.
• Must be DOT-certified and willing to complete a physical exam, including a driving test.
• Must possess a Bachelor’s Degree (or internationally comparable degree), or be a current UPS employee with a minimum of three years of UPS experience.

Responsibilities

• Manage and work with on-road employees to maximize efficiency and ensure packages are delivered safely, timely, and professionally.
• Use the Balanced Scorecard and Quality Improvement Process to track performance against goals.
• Facilitate execution of the daily dispatch plan.
• Complete on-road supervision and audit rides.
• Maintain operational performance by developing and implementing effective work process plans.
• Troubleshoot service inefficiencies and identify process improvements.
• Review work processes and schedules while monitoring costs against budget.
• Apply company policies and procedures to operational situations and business needs.
• Participate in developing and implementing work process plans to maximize center proficiency and achieve business results.
• Ensure implementation and maintenance of a comprehensive health and safety program.
• Conduct risk management and safety compliance audits.
• Apply knowledge of company structure and operations to resolve problems, make decisions, and achieve business objectives.
• Maintain employee safety training records and certifications.
• Apply workforce planning principles to evaluate labor markets and develop talent attraction strategies.
• Identify employee training needs and support continuous development plans.
• Provide ongoing coaching, feedback, and support to employees.
• Conduct performance evaluations and address individual and team performance issues.
• Foster a collaborative work environment through effective communication and relationship building.
• Apply legal, regulatory, and safety compliance knowledge to minimize organizational risk.
• Assess, identify, measure, and monitor customer and business needs, trends, and opportunities.
• Coach and develop employees using career development processes and tools.

Benefits

• Medical/prescription drug coverage
• Dental coverage
• Vision coverage
• Flexible Spending Account
• Health Savings Account
• Dependent Care Flexible Spending Account
• Basic and Supplemental Life Insurance and Accidental Death and Dismemberment
• Disability Income Protection Plan
• Employee Assistance Program
• 401(k) retirement program
• Vacation
• Paid holidays and personal time
• Paid sick and family and medical leave time as required by law
• Discounted Employee Stock Purchase Program
• Annual short-term and/or long-term incentive compensation programs, subject to applicable eligibility requirements

What This Job Offers

• Job Type: Full-time
• Career Level: Manager