On-Road Supervisor

UPS•Corvallis, OR

About The Position

This position supervises the daily performance of service providers to ensure quality service, improve performance, and maintain compliance with environmental, health, and safety requirements. The role encourages sales lead participation by maintaining mutually beneficial customer relationships, responding to customer concerns, identifying business development opportunities, and creating a customer-focused work environment. The incumbent must be DOT certified and have UPS package car driving experience to develop and maintain effective operational performance with service providers and other hourly employees as needed. The supervisor manages and works with on-road employees to maximize efficiency and ensure packages are delivered safely, on time, and professionally. The role also supports operational performance, workforce planning, employee development, customer needs, and compliance with company policies and applicable legal, regulatory, and safety requirements. The position is permanent, with a Monday–Friday shift listed as 7:00 AM–7:00 PM.

Requirements

Must be at least 21 years of age.
Must have previous UPS package car driving experience.
Must be DOT certified and willing to take a physical exam, including a driving test.
Must be able to lift 70 lbs/32 kgs.
Must be able to work flexible shift hours, up to 5 days per week.
Working knowledge of Microsoft Word, Excel, Access, and Outlook.
Must be a U.S. citizen or national, a lawful permanent resident, or an alien authorized to work in the U.S. for this employer; the employer will not sponsor a visa for this or future positions.
Must currently be located in the same geographic location as the job or be willing to relocate independently.
Bachelor's degree or internationally comparable degree, or be a current UPS employee with three years of UPS experience.

Nice To Haves

PDS experience preferred.

Responsibilities

Manage and work with on-road employees to maximize efficiency and ensure safe, timely, and professional package delivery.
Use the balanced scorecard and quality improvement process to track performance against goals, facilitate execution of the daily dispatch plan, and complete on-road supervision and audit rides.
Maintain operational performance by developing and implementing effective work process plans, troubleshooting service inefficiencies, reviewing work processes and schedules, and monitoring costs to budget.
Apply an understanding of policies and procedures to situations and operations in a business area.
Participate in developing and implementing work process plans to maximize center proficiency and achieve business results.
Ensure implementation and maintenance of a comprehensive health and safety plan.
Conduct risk management and safety compliance audits.
Apply knowledge of company structure and operations to resolve problems, make decisions, and achieve business objectives.
Maintain employee safety training and certifications.
Use workforce planning knowledge to evaluate labor markets and devise strategies to attract talent.
Determine employee training needs and create continuous development plans.
Provide feedback and support; conduct performance evaluations and resolve individual and group performance issues.
Support a collaborative work environment through continuous communication and relationship building.
Apply legal, regulatory, and safety compliance knowledge to reduce company risk.
Assess, identify, measure, and monitor customer or business needs and trends.
Coach and develop others using career development processes and tools.
Maintain mutually beneficial customer relationships, respond to customer concerns, encourage sales lead participation, and identify business development opportunities.