Licensed Optical Supervisor - The Shops on Lane Ave

Warby Parker • Upper Arlington, OH

2d

About The Position

Warby Parker is seeking an Optical Supervisor to join its in-house optical team. The role combines customer-facing optical services with store leadership and operational responsibilities. The supervisor helps customers find eyewear that meets their needs, explains prescriptions and product options, and ensures eyewear is accurately measured, fitted, adjusted, and checked against company standards and customer requests.

As a store keyholder, the Optical Supervisor helps open and close the store and maintain internal operations. The role supports daily service, operational, and staff-zoning procedures; contributes to the store’s vision and sales; and serves as a key contact for customer and operational questions. In collaboration with store management, the supervisor leads and mentors the Optical team, including Optician Apprentice Program participants, and fosters a positive, productive employee culture.

Warby Parker describes its mission as inspiring and impacting the world with vision, purpose, and style. The company aims to make vision care simple and accessible and operates the Buy a Pair, Give a Pair program, distributing a pair of glasses to someone in need for every pair of glasses or sunglasses sold.

Requirements

• Be a licensed dispensing optician in states that require a license, or an ABO-certified optician in states without licensing requirements.
• Have 2 or more years of experience, including supervisor responsibilities.
• Be passionate about the eyewear and retail industries.
• Communicate clearly, effectively, and professionally, including explaining technical terms in understandable language.
• Be dedicated to exceeding expectations for customers and teammates.
• Be an energetic, positive team player who can adapt to a fast-paced, changing environment.
• Be detail-oriented, remain composed under pressure, and manage a wide range of responsibilities.
• Be open-minded and committed to continued learning.
• Take work seriously while maintaining perspective.
• Not be on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE).

Responsibilities

• Help customers meet their eyewear needs.
• Take and record measurements, adjust and fit eyewear accurately.
• Check finished eyewear against Warby Parker's optical standards and customers' requirements and requests.
• Explain prescription terminology and product offerings to customers.
• Help open and close the store as a keyholder.
• Ensure daily operational, service, and staff-zoning procedures are carried out to Warby Parker standards.
• Support the store vision and sales through exceptional service on the floor, and act as a main contact for customer and operational questions.
• Work with store management to lead and mentor the Optical team, including Optician Apprentice Program participants.
• Help maintain store systems, inventory databases, and business operations.
• Foster and support a positive, productive employee culture.

Benefits

• Full-time employees: health, vision, and dental insurance; life and AD&D insurance; paid sick leave; paid holidays; vacation days; 401(k) retirement savings plan; parental leave, including for non-birthing parents; short-term disability; Employee Stock Purchase Plan; Employee Assistance Program (EAP); bereavement support; optical education reimbursement; and free eyewear.
• Part-time employees: Employee Assistance Program (EAP), Employee Stock Purchase Plan, free eyewear, and paid sick leave.
• Eligible employees may receive variable compensation in addition to a competitive base salary or hourly rate.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed