Sales Supervisor - The Shops on Lane Ave

Warby Parker • Upper Arlington, OH

2d

About The Position

Warby Parker is seeking a self-motivated Sales Supervisor to create excellent customer experiences and contribute directly to the success of its retail business. The role involves sharing the company’s story and mission on the sales floor, supporting process ideation and improvement, and participating in special projects. Sales Supervisors help maintain an efficient, inclusive, service-minded retail environment and lead by example. When a manager is not present, they lead floor selling, front-of-house operations, and team touch-bases, and they open and close the store.

Requirements

• Professional retail experience at a customer-focused company, plus at least 6 months in a management position.
• Exceptional interpersonal and communication skills to deliver top-notch customer service.
• Ability to stay calm under pressure and adapt quickly.
• Entrepreneurial spirit and initiative.
• Curiosity and eagerness to learn.
• Team-oriented approach and passion for helping customers and teammates.
• Innovative, proactive problem-solving skills.
• Self-motivation and pride in one's work.
• Ability to bring positive energy to the workplace, including when working long hours.
• Must not be listed on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE).

Responsibilities

• Communicate Warby Parker’s values and brand philosophy to customers.
• Promote an efficient, inclusive, and service-minded retail environment.
• Demonstrate product knowledge and provide thoughtful, honest style advice.
• Develop innovative ways to improve the glasses-shopping experience.
• Lead selling on the floor, front-of-house operations, and team touch-bases when a manager is not present.
• Open and close the store.
• Help foster an inclusive culture by treating customers and colleagues with respect.
• Contribute to process ideation and improvement and participate in special projects.

Benefits

• Health insurance
• Vision insurance
• Dental insurance
• Life and AD&D insurance
• Paid sick leave
• Paid holidays
• Vacation days
• 401(k) retirement savings plan
• Parental leave
• Short-term disability
• Employee Stock Purchase Plan
• Employee Assistance Program (EAP)
• Bereavement support
• Optical education reimbursement
• Free eyewear
• Overtime pay for eligible non-exempt employees required to work more than 40 hours in a workweek

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed