Sales Lead, The Shops at Rockvale

Knitwell Group • Lancaster, PA

1d • Onsite

About The Position

The Sales Lead creates an engaging environment for associates and customers and partners with the Store Manager to execute daily action plans. The role helps ensure store operations run smoothly, the store meets brand presentation expectations, and associates are trained and motivated to reach their potential. The Sales Lead uses operational knowledge to step into the Manager role when needed and guides the team with support from store leaders.

Requirements

• 1–3 years of retail experience.
• High school diploma or equivalent required.
• Passion for styling and a love of working with people.
• Flexible availability, including evenings, weekends, and holidays.
• Ability to read, write, and communicate in English.
• Proficiency with technology, including the ability to operate store systems accurately.

Responsibilities

• Welcome customers, understand their needs, and support their shopping experiences.
• Share knowledge of products and services to outfit and inspire customers.
• Help teams exceed customer expectations through the company selling model.
• Help store leaders execute daily operational action plans.
• Motivate and coach associates to recognize and improve performance.
• Identify business opportunities and drive results in partnership with store leaders.
• Assess daily schedules to maximize productivity and equalize payroll.
• Share daily communications with store teams and prioritize tasks as needed.
• Support store leadership with onboarding new associates when needed.
• Follow brand guidelines, operational requirements, and asset protection policies.
• Step into the Manager role when needed.

Benefits

• 401(k) plan.
• Merchandise discounts, plus eligibility for discounts at sister brands.
• Professional development and opportunities for advancement across the company's brands.
• Community impact through philanthropic partnerships.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED