Licensed Optical Supervisor - The Shops on Lane Ave

Warby Parker • Upper Arlington, OH

2d

About The Position

Warby Parker is seeking an Optical Supervisor to join its team of in-house optical professionals. The role combines customer-facing optical work with store leadership and operational responsibilities. The supervisor helps customers find eyewear that meets their needs, explains prescriptions and product options, and ensures eyewear is accurately measured, fitted, adjusted, and checked against optical standards and customer requests.

As a store keyholder, the supervisor helps open and close the shop, supports daily operations, and works with store management to lead and mentor the Optical team, including participants in the Optician Apprentice Program. The role also involves maintaining a positive and productive workplace for opticians and retail advisors and supporting the store’s service and sales goals.

Requirements

• Be a licensed dispensing optician in states that require licensure, or an ABO-certified optician in states without licensing requirements.
• Have at least 2 years of experience, including supervisor responsibilities.
• Communicate clearly, effectively, and professionally, including explaining technical terms to customers.
• Be detail-oriented, able to stay calm under pressure, and able to manage a wide range of responsibilities.
• Be adaptable in a fast-paced, changing work environment.
• Not be on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE).

Responsibilities

• Work directly with customers to meet their eyewear needs.
• Take and record measurements, adjust and fit eyewear accurately.
• Check finished eyewear against optical standards and customer requirements and requests.
• Explain prescription terminology and product offerings to customers.
• Help open and close the store as a keyholder.
• Ensure daily operational, service, and staff-zoning procedures are carried out to Warby Parker standards.
• Support the store vision and sales by providing exceptional service and serving as a main contact for customer and operational questions.
• Work with store management to lead and mentor the Optical team, including Optician Apprentice Program participants.
• Help maintain store systems, inventory databases, and business operations.
• Foster and support a productive, positive employee culture.

Benefits

• Health, vision, and dental insurance for full-time employees.
• Life and AD&D insurance for full-time employees.
• Paid sick leave.
• Paid holidays for full-time employees.
• Vacation days for full-time employees.
• Retirement savings plan (401(k)) for full-time employees.
• Parental leave, including for non-birthing parents, for full-time employees.
• Short-term disability for full-time employees.
• Employee Stock Purchase Plan.
• Employee Assistance Program (EAP).
• Bereavement support for full-time employees.
• Optical Education Reimbursement for full-time employees.
• Free eyewear.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed