Sales Supervisor - The Falls

Warby Parker•Miami, FL

About The Position

Warby Parker is hiring a self-motivated Sales Supervisor for a new store opening. Sales Supervisors help create exceptional customer experiences through face-to-face interactions, communicate the company’s story and mission, and contribute to process improvement and special projects. The role supports an efficient, inclusive, service-minded retail environment and helps reinvent the glasses-shopping experience.

Requirements

Professional retail experience at a customer-focused company.
At least 6 months of experience in a management position.
Exceptional interpersonal and communication skills to deliver customer service.
Ability to stay calm under pressure and adapt quickly.
Entrepreneurial spirit and eagerness to learn.
Team-oriented approach and passion for helping customers and colleagues.
Innovative, proactive problem-solving skills.
Self-motivation and commitment to high performance.
Ability to bring positive energy to the workplace, including when working long hours.
Must not be listed on the Office of Inspector General’s List of Excluded Individuals/Entities (LEIE).

Responsibilities

Communicate Warby Parker’s values and brand philosophy to customers.
Promote an efficient, inclusive, and service-minded retail environment.
Demonstrate product knowledge and offer thoughtful, honest style advice.
Develop innovative ways to improve the glasses-shopping experience.
Lead selling on the floor, front-of-house operations, and team touch-bases when a manager is not present.
Open and close the store.
Foster an inclusive culture by treating customers and colleagues with respect.