Sales Supervisor - The Falls

Warby Parker • Miami, FL

5d • Onsite

About The Position

Warby Parker is seeking a self-motivated Sales Supervisor to create exceptional customer experiences and contribute directly to the success of its retail business. The role shares Warby Parker’s story and mission with customers, supports process ideation and improvement, and takes part in special projects. Sales Supervisors help maintain an efficient, inclusive, service-minded retail environment and lead selling and front-of-house operations when a manager is not present. The role also includes opening and closing the store.

Requirements

• Professional retail experience at a customer-focused company.
• At least 6 months of experience in a management position.
• Exceptional interpersonal and communication skills to deliver excellent customer service.
• Ability to stay calm under pressure and adapt quickly.
• Entrepreneurial spirit and initiative.
• Curiosity and eagerness to learn.
• Team-oriented approach and passion for helping customers and teammates.
• Innovative, proactive problem-solving skills.
• Pride in work and motivation to perform at a high level.
• Ability to bring positive energy to the workplace, including when working long hours.
• Must not be on the Office of Inspector General’s List of Excluded Individuals/Entities (LEIE).

Responsibilities

• Communicate Warby Parker’s values and brand philosophy to customers.
• Promote an efficient, inclusive, and service-minded retail environment.
• Demonstrate product knowledge and provide thoughtful, honest style advice.
• Develop innovative ways to improve the glasses-shopping experience.
• Lead selling on the floor, front-of-house operations, and team touch-bases when a manager is not present.
• Open and close the store.
• Help foster an inclusive culture by treating customers and colleagues with respect.
• Contribute to process ideation, improvement, and special projects.

Benefits

• Competitive base salary or hourly rate and variable compensation for eligible employees.
• Overtime pay for eligible non-exempt employees required to work more than 40 hours in a workweek.
• For full-time employees: health, vision, and dental insurance; life and AD&D insurance; paid sick leave; paid holidays; vacation days; a 401(k) retirement savings plan; parental leave; short-term disability; an Employee Stock Purchase Plan; an Employee Assistance Program; bereavement support; optical education reimbursement; and free eyewear.
• For part-time employees: an Employee Assistance Program; an Employee Stock Purchase Plan; free eyewear; and paid sick leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed