Sales Supervisor, Full-Time - Cabazon Outlet

Reformation•Cabazon, CA

8h•$22 - $25•Onsite

About The Position

Reformation is hiring a Sales Supervisor for its Cabazon Outlet. The role is an elevated, commission-based retail position for a high-performing sales professional who manages a personal book of business, drives sales per hour (SPH), and provides sophisticated styling and clienteling. The Sales Supervisor serves as a brand and product authority, builds long-term customer loyalty, and delivers elevated, personalized experiences. The position includes keyholder and sales-floor leadership responsibilities. The supervisor opens and closes the store, maintains operational and visual standards, handles facility and safety issues during assigned shifts, manages floor coverage and transitions, responds to customer escalations, and coaches associates. The role also includes building client relationships and appointments, educating customers about the brand’s sustainability mission and products, sharing product feedback with leadership, and upholding inventory accuracy and loss-prevention standards. The role requires availability for a minimum of 30 and up to 40 hours per week, with daily open availability across a seven-day work week and flexibility to work days, nights, weekends, and holidays if needed. The anticipated base hourly range is $22–$25, depending on factors including experience, skills, qualifications, and internal compensation equity.

Requirements

At least 2–3 years of experience in a high-volume, sales-driven, or commission-based luxury or premium retail environment.
A record of consistently meeting or exceeding sales-per-hour and personal sales targets.
Exceptional communication skills and emotional intelligence, including the ability to build rapport and work professionally with diverse personalities.
Strong styling ability and a passion for wardrobing, including the ability to select collections based on body type, occasion, and personal style.
A self-motivated, driven approach and willingness to treat the role as a career.
Availability to work a minimum of 30 and up to 40 hours per week.
Open availability across all seven days of the week and flexibility to work days, nights, weekends, and holidays if required.

Responsibilities

Meet and exceed individual sales goals, with a focus on sales per hour and other key performance indicators.
Use product expertise to make the most of customer interactions and deliver exceptional service and customer feedback.
Provide styling consultations and curate head-to-toe seasonal and lifestyle wardrobes for clients.
Open and close the store, follow opening and closing checklists, and ensure store operations and visual standards are ready for business.
Lead during assigned shifts on facility issues, loss-prevention incidents, and emergency procedures.
Maintain sales-floor energy and service standards and serve as a point of contact for customers and team members.
Conduct shift transitions and handovers, communicating key information and maintaining sales-floor coverage during staff breaks.
Adjust staff assignments in real time, handle customer escalations and employee inquiries, and keep floor operations solutions-oriented.
Uphold visual merchandising guidelines and ensure the sales floor is recovered during assigned periods.
Coach and support associates in the moment to align sales and service with the company’s service model.
Generate and manage a personal client database using Endear and other digital tools to drive repeat business and appointments.
Conduct personalized client outreach about new product drops and community activations, tailored to client preferences and milestones.
Schedule and host one-on-one styling appointments that provide a high-touch customer experience.
Represent the brand and educate customers about its sustainability mission and products.
Share product knowledge, including sustainability details and their customer benefits.
Communicate product feedback to leadership to support improvements to merchandising and assortment.
Model the sales and service approach and share guidance with the broader team.
Maintain selling-floor standards, including visual merchandising and steaming.
Uphold inventory accuracy, loss-prevention standards, and a professional, productive work environment.

Benefits

Employer-sponsored private medical insurance for eligible employees.
Dental insurance for eligible employees.
Vision insurance for eligible employees.
Commuter benefits for eligible employees.
Paid time off, including vacation, sick leave, and company holidays, for eligible employees.
Retirement planning support for eligible employees, including the option to invest in ESG-aligned funds.
Fertility care support through Carrot and up to $5,000 USD reimbursement for eligible fertility expenses after one year of employment.
Yearly donations to community efforts.
Clothing discount.
Culture events, including Ref Values week.
Volunteer Time Off.