Retail General Manager, Cabazon Outlet

Vuori • Cabazon, CA

6d • Onsite

About The Position

The Retail General Manager leads the retail sales team by example, builds customer connections, and communicates Vuori’s brand values through product knowledge and an optimistic attitude. The role supports the team in maintaining Vuori’s standards for retail sales and customer experiences. It combines customer service and sales leadership with store operations, inventory management, and team development. The schedule is 8-hour shifts, five days per week, with morning and/or evening availability and at least one weekend day.

Requirements

• Available for morning and/or evening shifts of 8 hours, five days per week, including at least one weekend day.
• Demonstrated punctuality and attendance, and adherence to scheduled shifts.
• Ability to develop relationships with customers and colleagues.
• Strong customer service skills, including creating customer experiences, building relationships, engaging socially in sales, and handling customer concerns positively and proactively.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Ability to learn new procedures and processes quickly.
• Strong organizational and follow-through skills.
• Excellent communication and interpersonal skills.
• High level of ownership, accountability, and initiative.
• Eagerness to develop new skills and responsiveness to feedback.
• Willingness to lift and move products, equipment, and boxes weighing up to 30 pounds.
• Willingness to stay active and move throughout the store during each shift.
• Willingness to reach, bend, and use a step stool or ladder when needed.
• Willingness to work in an environment with bright lights and music.
• Willingness to work as part of a team in a fast-paced retail environment.

Responsibilities

• Create an exceptional customer experience and ensure customer experience is the sales team’s first priority.
• Support customers on the sales floor by preparing fitting rooms, finding sizes, and providing knowledgeable feedback on merchandise style and fit.
• Build lasting customer relationships by following up on purchases, new products, and replenishments, and inviting customers to events.
• Stay informed about new and popular products and share product knowledge with customers and the team.
• Motivate the sales team to achieve sales goals in a team-based commission environment.
• Develop product knowledge across fashion and activewear to serve as an expert for customers.
• Lead team projects while keeping the focus on customer experience.
• Communicate inventory needs to support business goals.
• Lead product shipment processing and inventory management.
• Work with the Regional Manager on daily maintenance, sales strategy, community, and team management.
• Lead daily store maintenance, including restocking, visual merchandising, re-ticketing, and cleaning.
• Follow protocol and safety standards when opening and closing the store.
• Encourage employees, under the Regional Manager’s guidance, to give their best, be punctual, and fulfill role responsibilities.

Benefits

• Health insurance
• Savings and retirement plan
• Employee Assistance Program
• Vuori discount and industry perks
• Paid time off
• Wellness and fitness benefits
• Additional incentive compensation estimated to range from $20,000 to $25,000, depending on factors including store performance

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed