Outlet General Manager at Colerain
About The Position
Ohio Valley Goodwill Industries, founded in 1916, is one of the largest providers of rehabilitation services in Ohio. Through its retail store network, the organization generates sales revenue to support individuals with disabilities and local veterans experiencing homelessness. The Outlet General Manager leads day-to-day operations at an assigned Outlet store, drives sales and production performance, and develops high-performing teams while ensuring a positive customer and donor experience. The role is accountable for financial, operational, and people-related goals and for executing Ohio Valley Goodwill’s mission, values, and brand standards. The position supervises Outlet Assistant Store Managers, Outlet Team Leaders, Merchandise Processors, Sales Associates, and other assigned staff.
Requirements
- High school diploma or equivalent required.
- Demonstrated ability to lead teams, manage operations, and drive results.
- Strong customer service, communication, and leadership skills.
- Working knowledge of scheduling, payroll, and retail systems.
- Ability to work a flexible schedule, including openings, closings, weekends, and holidays.
- Ability to work in climate-controlled and non-climate-controlled environments.
- Ability to stand, walk, bend, stoop, squat, kneel, lift, and climb for extended periods.
- Ability to lift and carry up to 35 pounds, with or without reasonable accommodation.
- Ability to perform frequent computer-based work.
- Regular, predictable attendance is required.
Nice To Haves
- Some college preferred.
- At least three years of retail management experience preferred.
Responsibilities
- Lead daily store operations, including opening and closing procedures.
- Execute sales, production, and operational plans to achieve store-level performance targets.
- Monitor sales, production, labor, shrink, and customer-experience indicators and adjust execution as needed.
- Ensure accurate cash handling, banking, and operational controls.
- Oversee production flow from intake through preparation for the sales floor.
- Ensure merchandise quality standards, pricing accuracy, and timely rotation.
- Execute visual merchandising standards and company promotions.
- Partner with leadership to identify merchandise suitable for the e-commerce platform.
- Supervise Outlet Assistant Store Managers, Outlet Team Leaders, and hourly associates.
- Recruit, hire, train, coach, and retain a high-performing store team.
- Set expectations, provide regular feedback, and manage performance and corrective action.
- Build internal talent pipelines and support leadership development.
- Create and manage schedules to align staffing with business demand.
- Manage labor within budgeted payroll targets and ensure accurate timekeeping and payroll submission.
- Model and enforce customer service standards and promptly resolve escalated customer concerns.
- Maintain store appearance and cleanliness in line with Goodwill brand expectations.
- Maintain a safe, secure, and compliant store environment; enforce loss prevention, safety, and organizational policies.
- Complete required reporting accurately and on time.
- Communicate effectively with district leadership and support teams.
- Support Goodwill’s mission by partnering with Employment and Training programs and represent Goodwill positively in the community.
Benefits
- Internal employees may earn a $300 referral bonus for referring a candidate who is hired and completes 90 days of employment.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
