Sales Supervisor - Totem Lake

Warby Parker•Kirkland, WA

4d•$20 - $27•Onsite

About The Position

Warby Parker is hiring a Sales Supervisor to help create exceptional customer experiences at its Totem Lake retail location. Sales Supervisors contribute to the business through face-to-face customer interactions, communicate Warby Parker’s story and mission on the sales floor, and participate in process ideation, improvement, and special projects. The role involves leading selling and front-of-house operations when a manager is not present, supporting the team, and opening and closing the store.

Requirements

Professional retail experience at a customer-focused company.
At least 6 months of experience in a management position.
Exceptional interpersonal and communication skills to deliver customer service.
Ability to stay calm under pressure and adapt quickly.
Entrepreneurial spirit and eagerness to learn.
Team-oriented approach and passion for helping customers and teammates.
Innovative, proactive problem-solving ability.
Self-motivation and pride in one's work.
Ability to bring positive energy to the workplace, including when working long hours.
Must not be on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE).

Responsibilities

Communicate Warby Parker's values and brand philosophy to customers.
Promote an efficient, inclusive, and service-minded retail environment.
Demonstrate product knowledge and offer thoughtful, honest style advice.
Develop innovative and entrepreneurial ways to improve the glasses-shopping experience.
Lead by example as an upbeat and flexible team player.
Lead selling on the floor, front-of-house operations, and team touch-bases when a manager is not present.
Open and close the store.
Help foster an inclusive culture by treating customers and colleagues with respect.
Take part in process ideation and improvement, as well as special projects.

Benefits

Health, vision, and dental insurance for full-time employees.
Life and AD&D insurance for full-time employees.
Paid sick leave for full-time employees; part-time employees also receive paid sick leave, subject to the stated Washington accrual provisions.
Paid holidays for full-time employees.
Vacation days for full-time employees.
Retirement savings plan (401(k)) for full-time employees.
Parental leave, including for non-birthing parents, for full-time employees.
Short-term disability for full-time employees.
Employee Stock Purchase Plan for full-time and part-time employees.
Employee Assistance Program (EAP) for full-time and part-time employees.
Bereavement Support for full-time employees.
Optical Education Reimbursement for full-time employees.
Free eyewear for full-time and part-time employees.
Eligible employees may receive variable compensation in addition to base salary or hourly pay.
Overtime pay for non-exempt employees required to work more than 40 hours in a workweek.