Sales Supervisor - Totem Lake

Warby Parker•Kirkland, WA

3d•Onsite

About The Position

Warby Parker is seeking a self-motivated Sales Supervisor to help create excellent customer experiences in its retail locations. The role involves sharing the company’s story and mission on the sales floor, contributing to process ideation and improvement, and taking part in special projects. Sales Supervisors contribute to the business through direct customer interactions and help maintain an efficient, inclusive, and service-minded retail environment. They lead floor selling, front-of-house operations, and team touch-bases when a manager is not present, and open and close the store. The posting notes that similar positions at other brands may be called Keyholder.

Requirements

Professional retail experience at a customer-focused company.
At least 6 months of experience in a management position.
Exceptional interpersonal and communication skills to deliver customer service.
Ability to stay calm under pressure and adapt quickly.
Entrepreneurial spirit, curiosity, and eagerness to learn.
Team orientation and passion for helping customers and teammates.
Innovative, proactive problem-solving skills.
Self-motivation and pride in work.
Ability to bring positive energy to the workplace, including when working long hours.
Must not be on the Office of Inspector General’s List of Excluded Individuals/Entities (LEIE).

Responsibilities

Communicate Warby Parker’s values and brand philosophy to customers.
Promote an efficient, inclusive, and service-minded retail environment.
Demonstrate product knowledge and provide thoughtful, honest style advice.
Develop innovative and entrepreneurial ideas to improve the glasses-shopping experience.
Lead selling on the floor, front-of-house operations, and team touch-bases when a manager is not present.
Open and close the store.
Help foster an inclusive culture by treating customers and colleagues with respect.
Contribute to process ideation and improvement and participate in special projects.

Benefits

Health, vision, and dental insurance for full-time employees.
Life and AD&D insurance for full-time employees.
Paid sick leave; accrual rates and eligibility vary by location and employment status.
Paid holidays for full-time employees; Washington-specific terms are provided.
Vacation days for full-time employees; Washington-specific terms are provided.
Retirement savings plan (401(k)) for full-time employees.
Parental leave, including for non-birthing parents, for full-time employees.
Short-term disability for full-time employees.
Employee Stock Purchase Plan.
Employee Assistance Program (EAP).
Bereavement support for full-time employees.
Optical education reimbursement for full-time employees.
Free eyewear.