Sales Supervisor - Mosaic

Warby Parker•Fairfax, VA

22h

About The Position

Warby Parker is seeking a self-motivated Sales Supervisor to create excellent customer experiences across its retail locations in the U.S. and Canada. Sales Supervisors contribute to business success through face-to-face customer interactions, sharing Warby Parker’s story and mission on the sales floor, and participating in process improvement and special projects. The position leads sales-floor activity, front-of-house operations, and team touch-bases when a manager is not present, and includes opening and closing the store.

Requirements

Professional retail experience at a customer-focused company.
At least 6 months of experience in a management position.
Exceptional interpersonal and communication skills to deliver customer service.
Ability to remain composed under pressure and adapt quickly.
Entrepreneurial spirit and eagerness to learn.
Team-oriented approach and passion for helping customers and teammates.
Innovative, proactive problem-solving skills.
Self-motivation and commitment to strong performance.
Ability to bring positive energy to the workplace, including when working long hours.
Must not be on the Office of Inspector General’s List of Excluded Individuals/Entities (LEIE).

Responsibilities

Communicate Warby Parker’s values and brand philosophy to customers.
Promote an efficient, inclusive, and service-minded retail environment.
Demonstrate product knowledge and provide thoughtful, honest style advice.
Develop innovative ways to improve the glasses-shopping experience.
Lead selling on the floor, front-of-house operations, and team touch-bases when a manager is not present.
Open and close the store.
Help foster an inclusive culture by treating customers and colleagues with respect.
Share Warby Parker’s story and mission with customers.
Take part in process ideation and improvement and special projects.