Jo Malone - Sales & Stylist - Charlotte Douglas International Airport

Paradies Lagardère•Charlotte, NC

29d

About The Position

The Sales & Stylist supports Jo Malone London’s boutique operations at Charlotte Douglas International Airport. The role delivers a high-quality fragrance experience, meets sales and service targets, supports events and customer appointments, maintains stock and presentation standards, and contributes to the safe and efficient running of the store. The position also includes teamwork, training, administrative tasks, and maintaining personal grooming in accordance with company guidelines.

Responsibilities

Achieve Company targets communicated by the Boutique Manager for I.P.T, AUS, and business mix.
Deliver high levels of service by following the Service Checklist and ensuring customers receive an outstanding fragrance experience.
Ensure at least 25% of customers experience the Tasting Bar™.
Ensure at least 15% of customers served are re-booked for a follow-up appointment.
Enroll customers in the CRM program and capture quality data to meet targets set by the Boutique Manager and Sales & Education Executive.
Adhere to the Jo Malone London Three Steps of Service.
Generate personal event sales equal to 10% of total yearly business.
Execute events according to guidelines and directions from designated managers and education or sales leaders, and strive to meet or exceed event targets.
Replenish stock and hygiene supplies, rotate stock, maintain appropriate stock levels, keep the stock room tidy, and report discrepancies or low and out-of-stock products.
Clean display units, tools, testers, the Tasting Bar™, and hot towel warmers; maintain a clean and organized work area and ensure towels and hot water are available.
Maintain the Discovery Table and Tasting Bar™ according to visual merchandising guidelines.
Replace missing, finished, or damaged products and equipment when authorized by a manager.
Maintain the correct placement and condition of merchandise in the boutique and stock areas.
Report store maintenance, health and safety issues, hazards, and accidents to management.
Complete tasks assigned by the Manager, including administrative paperwork and Jo Malone London Services.
Work with team members and the Manager to ensure efficient store operations and develop strong working relationships with colleagues.
Be punctual, manage time effectively, keep informed about products and company and store information, and participate in store focuses, events, and product launches.
Work with the Sales & Education team to achieve Service Certifications and attend and participate in company training.
Assist with inventory counts and take bookings for Jo Malone London Services.
Follow security procedures for handling cash and assets, agreed security protocols, and company procedures for annual leave and absences.
Maintain personal grooming according to Company Grooming Guidelines and wear only Jo Malone London fragrance products during working hours.
Perform other duties specified by the Boutique Manager, Assistant Manager, Senior Stylist, or head office team.