Brand Ambassador - Jo Malone
About The Position
A Brand Ambassador is a sales associate who drives business through expertise in a specific vendor line and represents the face of the brand. The role is responsible for technical product knowledge, training and educating other associates, providing product feedback to merchants and vendors, and using advanced client and business development skills to drive brand sales. The Brand Ambassador inspires others through recommendations, builds trust quickly, and gains cooperation with minimal disruption. The position focuses on sales growth, client acquisition and development, execution of brand and category strategies, customer education, and collaboration with leadership, associates, and vendor representatives. It also supports events, product movement and special orders, shortage awareness, and feedback to the corporate buying office and vendor. The listed salary range is $7.25–$17.10, with starting pay dependent on work location, experience, and other job-related factors.
Requirements
- At least 2 years of selling experience in like product.
- Excellent selling and client-building skills.
- Training skills.
- Basic math skills to interpret reports, understand individual and line goals, and develop supporting selling strategies.
- Ability to communicate a clear vision effectively.
- Ability to drive positive outcomes through objectives and measures.
- Networking and relationship-management ability.
Responsibilities
- Drive sales for the brand in a specific category.
- Develop and execute strategies to drive overall brand sales.
- Develop and execute strategies to acquire new clients and expand sales to existing clients to meet or exceed individual sales goals.
- Develop a strategic plan with leadership to support the overall Local Business Development Plan.
- Execute brand category strategies developed by the Brand Manager or GM.
- Demonstrate knowledge of the customer base, including top customers.
- Coordinate special orders, reserves, and product movement between stores to fulfill customer requests.
- Reinforce shortage awareness and adherence to SOP to support area profitability.
- Coordinate department efforts to maximize special events and trunk show focus days.
- Educate and train NM Associates on technical product aspects, including construction, fabrication, and design.
- Use the Monthly Recap Form to provide the corporate buying office and vendor with feedback about specific needs, opportunities, sizing, and customer requests.
- Act as a liaison between the department and vendor representatives.
- Share technical product knowledge to educate customers about product characteristics.
- Model the highest customer service standards for Sales Associates.
- Handle ad hoc responsibilities as needed.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) retirement plan
- Basic life insurance
- Supplemental life insurance
- Disability insurance
- Additional voluntary benefits, such as critical illness, hospital, and accident insurance
- Employee discount
- Career advancement opportunities
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
