Brand Ambassador - Jo Malone

Saks • Atlanta, GA

7d

About The Position

The Brand Ambassador is a sales associate who drives business through expertise in a specific vendor line and represents the face of the brand. The role includes maintaining technical product knowledge, training and educating other Neiman Marcus associates, sharing product feedback with merchants and vendors, and developing clients and sales for the brand.

The Brand Ambassador builds trust, communicates a clear vision, networks and manages relationships, and uses reports and sales goals to develop supporting strategies. The role also acts as a liaison between the department and vendor representatives and models high customer-service standards.

Requirements

• At least 2 years of selling experience in a similar product category.
• Excellent selling and client-building skills.
• Training skills.
• Basic math skills to interpret reports, understand individual and line goals, and develop supporting selling strategies.

Responsibilities

• Drive sales for the brand in a specific category.
• Develop and execute strategies to increase overall brand sales.
• Acquire new clients and expand sales to existing clients to meet or exceed individual sales goals.
• Partner with leadership to develop a plan supporting the overall Local Business Development Plan.
• Execute category strategies developed by the Brand Manager or General Manager.
• Maintain knowledge of the customer base, including top customers.
• Coordinate special orders, reserves, and product movement between stores to meet customer requests.
• Reinforce shortage awareness and adherence to standard operating procedures to support profitability.
• Coordinate department efforts for special events and trunk show focus days.
• Educate and train Neiman Marcus associates on technical product aspects, including construction, fabrication, and design.
• Use the Monthly Recap Form to provide the corporate buying office and vendor with feedback on needs, opportunities, sizing, and customer requests.
• Act as a liaison between the department and vendor representatives.
• Share technical product knowledge with customers, including product characteristics.
• Model the highest customer-service standards for Sales Associates.
• Perform additional responsibilities as needed.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Basic life insurance
• Supplemental life insurance
• Disability insurance
• Additional voluntary benefits, such as critical illness, hospital, and accident insurance
• Employee discount
• Career advancement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed