Sales Strategy & Operations, Senior Analyst

Devoted Health•Waltham, MA
•$57,000 - $120,000•Remote

About The Position

The Senior Analyst supports operations for a full multi-channel sales force and helps develop sales-enablement technology involving sales compensation structures and external software platform integration. The role contributes to the company’s growth goals by improving operations and the experience potential members have when interacting with the company. The position suits an analytically oriented, detail-focused self-starter who takes ownership, uses data to solve problems, and is comfortable working in a fast-paced, evolving environment. The analyst works across teams and stakeholders, supports multiple projects and work streams, and may take on increasing responsibility over time.

Requirements

  • At least 3 years of experience in analytical, operational, or project management-type roles.
  • Ability to learn new content and industries quickly in an extremely fast-paced environment.
  • Experience using Excel, SQL, BI dashboards, AI agents, and other tools to build reports, automate processes, and conduct analyses that inform ongoing recommendations.
  • Ability to partner effectively with other teams to define goals, launch initiatives, and optimize them for a smooth experience for potential users.
  • Track record of achieving measurable results.
  • Strong attention to detail, organization, and thoroughness.
  • Ability to balance multiple initiatives and prioritize workload.
  • Strong problem-solving ability and ability to adapt quickly to change.
  • Strong organizational, interpersonal, communication, and presentation skills.
  • High level of self-motivation and ability to accomplish goals independently.
  • Passion for building an organization.

Nice To Haves

  • Strong understanding of business process analysis and improvement, project management, and change management.
  • Demonstrated experience in an analytical, operational, and/or project management role.
  • Analytic mindset and comfort autonomously executing qualitative and quantitative analyses.
  • Ability to deal effectively with ambiguous situations.
  • Results-oriented approach and willingness to take initiative and get the job done.
  • Desire for continuous process improvement.

Responsibilities

  • Scope, plan, and execute operational efforts, improving their efficiency with minimal supervision.
  • Conduct root cause analyses of operational pain points related to sales compensation structures and external software platform integration.
  • Measure the impact of efforts, validate desired results, and ensure mechanisms are in place to sustain improved performance.
  • Promote data-driven decision-making and contribute to ongoing optimization.
  • Support multiple projects and work streams while facilitating input from key stakeholders.
  • Perform ad-hoc analytics and modeling to better understand key parts of the business.
  • Align needs and deliverables across organizational levels and manage timely delivery of projects and assets related to goals and budget.
  • Use discretion and judgment to prioritize requests and interpret or adapt procedures, processes, and techniques in a dynamic, fast-paced environment.
  • Perform other job-related duties as requested.

Benefits

  • Employer-sponsored health, dental, and vision plans with low or no premium.
  • Generous paid time off.
  • $100 monthly mobile or internet stipend.
  • Stock options for all employees.
  • Bonus eligibility for roles below Director; Sales roles are eligible for commission.
  • Parental leave program.
  • 401(k) program.
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