Business Strategy & Operations Analyst

CVS Health•New York, MA

1d•$66,330 - $145,860

About The Position

The Business Strategy & Operations Analyst supports the Security & Infrastructure team serving Health100 and PCW. This mid-level role combines strategy and operations with UX/UI thinking, executive storytelling, digital content management, and communication ownership to improve alignment, engagement, and execution. The analyst owns executive PowerPoint design, SharePoint experiences, newsletters, leadership updates, and organizational communications, translating complex technical initiatives, risks, priorities, and results into clear, actionable content for executive, technical, business, and enterprise audiences. The role supports strategic initiatives, leadership rhythms, business reviews, and cross-functional planning; tracks deliverables, decisions, milestones, dependencies, risks, and action items; and improves workflows, templates, governance, and quality controls. It owns executive presentation design and development, SharePoint site UX/UI and content governance, and communications from intake through distribution. The analyst partners with Product, Security, Infrastructure, Operations, and leadership teams to support shared goals and advise on presentation strategy, user-centered content, SharePoint experiences, and communication effectiveness.

Requirements

At least 5 years of experience in strategy and operations, business or product operations, UX/UI, communications, content management, program management, or a related field.
Experience creating executive PowerPoint presentations, strategic business reviews, and leadership communications.
Experience designing, building, or maintaining SharePoint sites, intranet portals, or digital content experiences.
Working knowledge of UX/UI, accessibility, information architecture, and user-centered content design.
Excellent writing, editing, visual storytelling, and content-organization skills.
Advanced PowerPoint proficiency and strong Microsoft 365 skills, including SharePoint, Teams, Outlook, and Word.
Ability to translate complex technical and business information into clear, actionable content.
Proven ability to manage multiple projects, stakeholders, reviews, approvals, and deadlines.

Nice To Haves

Experience supporting Security, Infrastructure, Engineering, Product, Technology, or enterprise operations.
Experience in a Strategy & Operations, Business Operations, Product Operations, Program Management, or Chief of Staff function.
Proficiency with Figma, Adobe Creative Suite, Canva, or similar design tools.
Experience supporting executive communications, town halls, newsletters, shared mailboxes, and broad organizational updates.
Knowledge of change adoption, communication governance, inclusive design, accessibility, and content lifecycle management.
Experience maintaining brand standards, reusable content assets, and knowledge libraries.

Responsibilities

Support Security & Infrastructure priorities, strategic initiatives, leadership rhythms, business reviews, and cross-functional planning for Health100 and PCW.
Track deliverables, decisions, milestones, dependencies, risks, and action items; improve workflows, templates, governance, and quality controls.
Coordinate stakeholder input, reviews, approvals, timelines, and publishing readiness.
Own the design and development of executive presentations, strategic roadmaps, business reviews, town halls, scorecards, and leadership updates.
Translate technical concepts, data, risks, and initiatives into concise narratives and visually engaging, executive-ready materials.
Maintain reusable PowerPoint templates, layouts, visual standards, and presentation libraries.
Own the UX/UI, structure, governance, and ongoing maintenance of Security & Infrastructure SharePoint sites, portals, and resource hubs.
Improve SharePoint navigation, accessibility, information architecture, organization, and content discoverability.
Establish publishing standards, ownership, review cycles, and content lifecycle practices.
Own newsletters, leadership updates, announcements, service communications, and organizational messaging from intake through distribution.
Develop communication plans and content calendars; recommend channels and formats based on audience, urgency, sensitivity, and desired action.
Tailor messaging and calls to action for executive, technical, business, and enterprise audiences.
Coordinate approved communications through Health100 and PCW shared mailboxes and channels while ensuring consistent branding, terminology, and formatting.
Partner with Product, Security, Infrastructure, Operations, and leadership teams to support shared goals and initiatives.
Advise stakeholders on presentation strategy, user-centered content, SharePoint experiences, and communication effectiveness.