Strategy & Operations Analyst
About The Position
The Analyst, Strategy & Operations supports business growth through data-driven analysis, operational improvement, and identifying opportunities to enhance business performance. The role uses SQL, business intelligence tools, and analytical problem-solving to investigate business trends, evaluate operational performance, and find ways to improve efficiency and customer experience. The ideal candidate is analytical and detail-oriented, able to independently query and analyze data, turn findings into actionable business insights, and partner with cross-functional teams to implement impactful solutions.
Requirements
- At least 1 year of experience in data analytics, business analysis, strategy and operations, management consulting, or another highly analytical role in a fast-paced environment.
- Strong SQL skills, including the ability to independently write complex queries.
- Strong attention to detail and commitment to data accuracy, validation, and analytical rigor.
- Ability to conduct thorough exploratory data analysis, investigate root causes, validate hypotheses, and derive actionable insights from large datasets.
- Strong analytical and quantitative problem-solving skills, including the ability to structure ambiguous business questions and determine appropriate data and methodology.
- Ability to communicate complex analytical findings clearly and translate data into practical business recommendations.
- Ability to work independently, manage multiple analyses, and collaborate effectively with cross-functional teams.
Nice To Haves
- Prior fintech, payments, lending, or financial services experience.
Responsibilities
- Write and execute SQL queries to extract, transform, and analyze data from multiple sources to answer complex business questions.
- Conduct exploratory data analysis to identify trends, patterns, anomalies, root causes, and opportunities to improve business performance.
- Develop data-driven recommendations to improve operational efficiency, customer experience, product performance, and business outcomes.
- Build and maintain reporting, dashboards, and performance metrics to monitor key business objectives and identify areas requiring further investigation.
- Analyze business performance across customer acquisition, engagement, conversion, servicing, and other operational areas to uncover opportunities for growth and improvement.
- Translate analytical findings into clear insights, recommendations, and presentations for business stakeholders.
- Monitor results following process changes or product launches, assess performance against expectations, and identify opportunities for continued improvement.
- Ensure analytical outputs are accurate, well-documented, and reproducible, with appropriate validation of data quality and assumptions.
Benefits
- Flexible Paid Time Off
- Health benefits, including medical, dental, and vision insurance plans
- 401(k) with matching contribution
- Paid Family Leave
- Annual wellness and work-from-home subsidies
- Employee referral program
- Remote-first culture with a convenient downtown office
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
