Strategy & Operations Analyst
NinjaHoldings•Chicago, IL
•Remote
About The Position
The Analyst, Strategy & Operations supports business growth through data-driven analysis, operational improvement, and identification of opportunities to enhance business performance. The role uses SQL, business intelligence tools, and analytical problem-solving to investigate business trends, evaluate operational performance, and find ways to improve efficiency and customer experience. The analyst independently queries and analyzes data, translates findings into actionable business insights, and partners with cross-functional teams to support impactful solutions.
Requirements
- At least 1 year of experience in data analytics, business analysis, strategy and operations, management consulting, or a highly analytical role in a fast-paced environment.
- Strong SQL skills, including the ability to independently write complex queries.
- Strong attention to detail and commitment to data accuracy, validation, and analytical rigor.
- Ability to perform exploratory data analysis, investigate root causes, validate hypotheses, and derive actionable insights from large datasets.
- Strong analytical and quantitative problem-solving skills, including the ability to structure ambiguous business questions and determine appropriate data and methodology.
- Ability to communicate complex analytical findings clearly and translate data into practical business recommendations.
- Ability to work independently, manage multiple analyses, and collaborate effectively with cross-functional teams.
Nice To Haves
- Prior experience in fintech, payments, lending, or financial services.
Responsibilities
- Write and execute SQL queries to extract, transform, and analyze data from multiple sources to answer complex business questions.
- Conduct exploratory data analysis to identify trends, patterns, anomalies, root causes, and opportunities to improve business performance.
- Develop data-driven recommendations to improve operational efficiency, customer experience, product performance, and business outcomes.
- Build and maintain reporting, dashboards, and performance metrics to monitor business objectives and identify areas for further investigation.
- Analyze performance across customer acquisition, engagement, conversion, servicing, and other operational areas to uncover opportunities for growth and improvement.
- Translate analytical findings into clear insights, recommendations, and presentations for business stakeholders.
- Monitor results after process changes or product launches, assess performance against expectations, and identify opportunities for continued improvement.
- Ensure analytical outputs are accurate, well-documented, and reproducible, with appropriate validation of data quality and assumptions.
Benefits
- Flexible paid time off.
- Health benefits with medical, dental, and vision insurance plans.
- 401(k) with matching contribution.
- Paid family leave.
- Annual wellness and work-from-home subsidies.
- Employee referral program.
- Remote-first culture with a convenient downtown office.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
