Sales Specialist

Petco•Quail Springs, OK

6d•Onsite

About The Position

The Sales Specialist role at Petco supports the success of the Pet Care Center by delivering knowledgeable, compassionate service to pets and pet parents. The role involves assisting with sales and store operations, serving as a role model and mentor on the sales floor, and helping train newer associates. The position emphasizes pet health and safety, customer experience, teamwork, and maintaining store standards.

Requirements

At least 1 year of retail experience, preferably in a specialty retail environment.
Strong communication, interpersonal, and customer service skills.
Ability to multitask and work in a fast-paced environment.
Strong problem-solving skills and professionalism when handling customer concerns.
Basic math skills and experience handling cash and transactions.
Ability to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds.
Ability to work in proximity to animals and exposure to animal dander, odors, noises, and cleaning chemicals.
Flexible availability to support Pet Care Center operating hours, including evenings, weekends, and holidays.

Nice To Haves

Passion for animals.
Knowledge of pet care.

Responsibilities

Promote the health, safety, and proper care of animals in accordance with Petco policies and standards.
Share accurate pet care, nutrition, and product knowledge to help customers make informed decisions.
Maintain a safe, clean, welcoming, and organized environment for pets, customers, and coworkers.
Greet customers and provide friendly, solution-focused service that builds trust and loyalty.
Demonstrate strong selling behaviors and exceptional customer service.
Mentor and support new and junior associates, reinforcing best practices, policies, procedures, and service expectations.
Help customers select products and services that meet their pets’ needs.
Process sales, returns, and exchanges accurately and efficiently, including cashiering and point-of-sale transactions.
Educate customers about promotions, services, and loyalty programs, and support store sales goals.
Support merchandising and inventory activities, including restocking, recovery, presentation, and replenishment.
Assist with opening and closing procedures as assigned.
Support store leadership with operational tasks and special projects.
Help resolve customer concerns and escalate issues appropriately.
Act as a floor leader when needed, supporting workflow and customer experience.
Ensure compliance with company policies, procedures, and safety standards.