Sales Specialist

Petco•Kenosha, WI

6d•Onsite

About The Position

The Senior Sales Associate plays a key role in delivering exceptional experiences for pets and pet parents while supporting the success of the Pet Care Center. The role goes beyond day-to-day selling by serving as a mentor, role model, and trusted partner on the sales floor. The associate supports store operations, assists leadership as needed, and helps develop newer associates while delivering knowledgeable, compassionate service rooted in a passion for pets. The position is performed in a Pet Care Center retail environment and requires active engagement on the sales floor. It involves frequent standing and walking, bending, kneeling, reaching, and lifting, and working near animals and cleaning chemicals. Associates support Pet Care Center operating hours, including evenings, weekends, and holidays. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions of the role.

Requirements

At least 1 year of retail experience, preferably in a specialty retail environment.
Strong communication, interpersonal, and customer service skills.
Ability to multitask and thrive in a fast-paced environment.
Strong problem-solving skills and professionalism in handling customer concerns.
Basic math skills and experience handling cash and transactions.
Ability to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds.
Flexible availability to support Pet Care Center operating hours, including evenings, weekends, and holidays.
Ability to work in proximity to animals, including exposure to animal dander, odors, noises, and cleaning chemicals.
Ability to perform frequent standing and walking, as well as bending, kneeling, reaching, and lifting.

Nice To Haves

Passion for animals.
Knowledge of pet care.

Responsibilities

Promote the health, safety, and proper care of animals in accordance with Petco policies and standards.
Share accurate pet care, nutrition, and product knowledge to help customers make informed decisions.
Support a safe, clean, and welcoming environment for pets, pet parents, and partners.
Greet customers and provide friendly, solution-focused service that builds trust and loyalty.
Demonstrate strong selling behaviors and exceptional customer service.
Mentor and support new and junior associates, reinforcing best practices and store standards.
Foster a collaborative, inclusive team environment.
Assist customers in selecting products and services that meet their pets’ needs.
Process sales, returns, and exchanges accurately and efficiently.
Support merchandising and inventory activities, including restocking, recovery, and presentation.
Assist with opening and closing procedures as assigned.
Support store leadership with operational tasks and special projects.
Help resolve customer concerns and escalate issues appropriately when needed.
Educate customers on promotions, services, and loyalty programs.
Support store sales goals through effective selling and service behaviors.
Maintain store cleanliness, organization, and visual standards.
Monitor inventory levels and assist with replenishment.
Ensure compliance with company policies, procedures, and safety standards.
Train new associates on policies, procedures, and service expectations.
Act as a floor leader when needed, supporting workflow and customer experience.
Assist management with escalated customer concerns and operational needs.
Perform customer assistance, cashiering, and point-of-sale transactions.