Sales Specialist

Petco • Portage, IN

22h • Onsite

About The Position

The Sales Specialist, described in the posting as a Senior Sales Associate, delivers knowledgeable, compassionate service to pets and pet parents while supporting Pet Care Center sales and operations. The role goes beyond day-to-day selling by mentoring newer associates, serving as a role model and trusted partner on the sales floor, and assisting store leadership as needed.

The position is performed in a Pet Care Center retail environment with active engagement on the sales floor. It includes assisting customers with products and services, processing transactions, supporting merchandising and inventory, maintaining store standards, and helping with opening and closing procedures or other operational tasks as assigned. The role requires flexible availability for store operating hours, including evenings, weekends, and holidays, and working around animals and cleaning chemicals.

Requirements

• At least 1 year of retail experience; specialty retail experience is preferred.
• Strong communication, interpersonal, and customer service skills.
• Ability to multitask and thrive in a fast-paced environment.
• Strong problem-solving skills and professionalism when handling customer concerns.
• Basic math skills and experience handling cash and transactions.
• Ability to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds.
• Flexible availability to support Pet Care Center operating hours, including evenings, weekends, and holidays.
• Ability to work in proximity to animals and exposure to animal dander, odors, noises, and cleaning chemicals.

Nice To Haves

• Passion for animals and knowledge of pet care.

Responsibilities

• Promote animal health, safety, and proper care in accordance with Petco policies and standards.
• Share accurate pet care, nutrition, and product knowledge to help customers make informed decisions.
• Greet customers and provide friendly, solution-focused, knowledgeable, and compassionate service.
• Demonstrate strong selling behaviors and educate customers about promotions, services, and loyalty programs.
• Support store sales goals through effective selling and service behaviors.
• Assist customers in selecting products and services suited to their pets’ needs.
• Process sales, returns, and exchanges accurately and efficiently, including cashiering and point-of-sale transactions.
• Mentor and train new and junior associates on policies, procedures, best practices, store standards, and service expectations.
• Foster a collaborative and inclusive team environment.
• Maintain store cleanliness, organization, and visual standards, and help keep the environment safe and welcoming.
• Support merchandising and inventory activities, including monitoring stock, replenishment, restocking, recovery, and presentation.
• Assist with opening and closing procedures as assigned.
• Support store leadership with operational tasks and special projects, and act as a floor leader when needed.
• Help resolve customer concerns and escalate issues appropriately.
• Ensure compliance with company policies, procedures, and safety standards.

Benefits

• Purpose-driven work that makes a difference for pets and people.
• Opportunities to build leadership skills and grow your career.
• A collaborative, inclusive team culture.
• The chance to make an impact every shift.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed