Sales Specialist

Covenant Living Communities and Services•Northbrook, IL

6d•$46,051 - $63,018

About The Position

Covenant Living is seeking a full-time Sales Specialist for Assisted Living. This position is accountable for assisted living sales activities that maintain optimum occupancy and a viable future-resident list. The role focuses on implementing the annual census development plan and achieving sales-related goals and outcomes. The Sales Specialist interacts with employees, prospects, residents, family members, visitors, and coworkers while maintaining positive customer service and practicing honesty and integrity. The position follows up with prospective residents through tours, calls, correspondence, and information sessions; supports residency applications and accurate applicant files; communicates residency agreements, pricing, and the LifeConnect philosophy; and maintains sales records in approved CRM software. The Sales Specialist also contributes to community outreach, church relations, Fair Housing compliance, and collaboration across campus services. The role represents a faith-based senior living community and its values.

Requirements

Undergraduate degree from an accredited college or university, or equivalent work experience and education.
Two years of professional experience.
Ability to relate to the public in a pleasant and professional manner.
Tact and excellent written and verbal English communication skills, including the ability to communicate effectively with staff, residents, and others.
Self-motivation, creativity, strong interpersonal skills, and ability to relate to the public professionally.
Knowledge of sales and marketing concepts for senior adults and understanding of the assisted living lifestyle.
Ability to communicate concepts in a way that helps others visualize life at Covenant Living.
Comfort representing a faith-based senior living community and ability to represent the values of the Evangelical Covenant Church.
Valid driver's license and good driving record.
Sales and marketing ability.
Good written and verbal communication skills.
Good organization and time-management skills.
Knowledge of senior care.
Credibility, maturity, and enthusiasm.
Ability to identify clients' needs.
Courtesy and tact when working with prospects, families, and employees.

Nice To Haves

Professional experience in sales, senior living sales and marketing, or real estate.
Experience in assisted living sales or marketing.
Industry experience.

Responsibilities

Interact respectfully with prospects, residents, family members, visitors, and coworkers while providing positive customer service and demonstrating honesty and integrity.
Follow up on inquiries and guide prospective residents toward application and residency through individual and group tours, telephone calls, letters, and on- and off-site information sessions.
Meet written expectations for sales activity, including consistent follow-up, phone calls, tours, and closing sales.
Meet or exceed sales activity and budgeted financial expectations, and develop and implement census development plans with central office leadership and the direct report.
Understand, communicate, and interpret residency agreements, pricing, and the LifeConnect philosophy.
Work with the Director of Assisted Living to process residency applications and required forms, and ensure resident financial information is complete and accurate before Finaid input.
Maintain sales activity records, document sales activity in approved CRM software, and comply with company policies and procedures.
Participate in church relations, community outreach activities, and events; collaborate with on-campus residential sales or healthcare sales professionals on tactics as appropriate.
Ensure Fair Housing standards and related company systems are in place and consistently followed.
Collaborate across campus service lines and disciplines, and understand campus service offerings and how they support the well-being of prospects and residents.