Sales Specialist
About The Position
The Sales Specialist delivers exceptional experiences for pets and pet parents while supporting Pet Care Center success. The role goes beyond day-to-day selling by serving as a mentor, role model, and trusted partner on the sales floor. It supports store operations and leadership as needed, helps develop newer associates, and provides knowledgeable, compassionate service grounded in a passion for pets. The position is performed in a Pet Care Center retail environment and requires active engagement on the sales floor. The associate supports customer service and sales, merchandising and inventory, store standards, and operational tasks. Flexible availability is required to support Pet Care Center operating hours, including evenings, weekends, and holidays.
Requirements
- At least 1 year of retail experience, preferably in a specialty retail environment.
- Strong communication, interpersonal, and customer service skills.
- Ability to multitask and thrive in a fast-paced environment.
- Strong problem-solving skills and professionalism in handling customer concerns.
- Basic math skills and experience handling cash and transactions.
- Ability to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds.
- Ability to work in proximity to animals, including exposure to animal dander, odors, noises, and cleaning chemicals.
- Flexible availability to support store operating hours, including evenings, weekends, and holidays.
- Frequent standing and walking, as well as bending, kneeling, and reaching.
Nice To Haves
- Passion for animals and knowledge of pet care.
Responsibilities
- Promote the health, safety, and proper care of animals in accordance with Petco policies and standards.
- Share accurate pet care, nutrition, and product knowledge to help customers make informed decisions.
- Maintain a safe, clean, welcoming, and organized environment for pets, pet parents, and partners.
- Greet customers and provide friendly, solution-focused, knowledgeable, and compassionate service.
- Demonstrate strong selling behaviors and educate customers about promotions, services, and loyalty programs.
- Support store sales goals through effective selling and service behaviors.
- Assist customers in selecting products and services that meet their pets’ needs.
- Process sales, returns, exchanges, cash handling, and point-of-sale transactions accurately and efficiently.
- Support merchandising and inventory activities, including restocking, recovery, presentation, monitoring inventory, and replenishment.
- Assist with opening and closing procedures as assigned.
- Support store leadership with operational tasks and special projects.
- Help resolve customer concerns and escalate issues appropriately when needed.
- Mentor and train new and junior associates on policies, procedures, service expectations, best practices, and store standards.
- Act as a floor leader when needed, supporting workflow and customer experience.
- Foster a collaborative and inclusive team environment.
- Ensure compliance with company policies, procedures, and safety standards.
Benefits
- Purpose-driven work that makes a difference for pets and people.
- Opportunities to build leadership skills and grow your career.
- A collaborative, inclusive team culture.
- The chance to make an impact every shift.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
