Sales Specialist

Ingram Content Group•La Vergne, TN

8d•Onsite

About The Position

Ingram Content Group is hiring a Sales Specialist for its La Vergne, Tennessee office in the greater Nashville area. The role supports the Director and National Account Managers (Wholesale/CDF) and helps manage the team’s assigned bulk and CDF clients. The Sales Specialist works with existing customers and prospects to promote, coordinate, and participate in sales of Ingram Book Group programs, products, systems, and services. The role also provides sales-team coverage during vacations and business travel, explains company terms, policies, and procedures, and integrates customers into Ingram Book Group under direct supervision.

Requirements

High school diploma or GED.
Two years of experience in sales or the book industry.
Two years of customer service experience.
Intermediate to proficient Excel skills, with more than two years of hands-on experience in data manipulation/design, charts, and formulas.
Intermediate to proficient PowerPoint skills, with more than two years of hands-on experience.

Nice To Haves

Four-year degree.
Book industry background or experience.
Strong organizational skills.
Strong communication skills.
Strong Excel and PowerPoint skills.
Ability to multitask.

Responsibilities

Represent IBC in promoting, selling, and servicing a variety of customers and services, including new and backlist title sales, potential merchandise marketing planning, and customer relationship development.
Work with the sales team to facilitate positive long-term customer relationships, post-sales satisfaction, and repeat business.
Facilitate the placement, tracking, and receipt of orders by working with customers and appropriate Ingram departments.
Work with other Ingram departments and business units to manage and support new accounts.
Perform account maintenance and setup and support Account Managers (Wholesale/CDF).
Analyze customer needs and interests to identify, recommend, and expedite solutions to problems or complaints.
Monitor and update sales and activity report spreadsheets and provide reports to management weekly and monthly.
Work with Account Managers in a project management role to initiate, monitor, and manage projects.
Provide coverage to the sales team when team members are on vacation or traveling for business.
Explain company terms, policies, and procedures and integrate customers into Ingram Book Group under direct supervision.

Benefits

Competitive compensation package.
Medical and prescription drug plans, HSA, vision, dental, and Health Care FSA benefits beginning on the first day of employment.
15 vacation days and 12 sick days accrued annually, plus 3 personal days.
401(k) match.
Life and AD&D insurance.
Employee assistance programs.
Group legal benefits.
Wellness program with access to an onsite gym and basketball court.
Tuition reimbursement.
Financial and in-kind opportunities to engage with community nonprofits.
Company match program for United Way donations.
Volunteer opportunities and in-kind drives for nonprofits throughout the year.
Game room with ping pong and foosball.
Casual dress code.