Sales Specialist

Petco•Columbus Olentangy, OH

12d•Onsite

About The Position

As a Senior Sales Associate, you help deliver exceptional experiences for pets and pet parents while supporting the success of the Pet Care Center. You go beyond day-to-day selling by serving as a mentor, role model, and trusted partner on the sales floor. You support store operations, assist leadership as needed, and help develop newer associates while providing knowledgeable, compassionate service rooted in a passion for pets. The role is performed in a Pet Care Center retail environment and requires active engagement on the sales floor. It includes frequent interaction with customers, cashiering, and point-of-sale transactions, as well as working near animals and exposure to animal dander, odors, noises, and cleaning chemicals. Flexible availability is required to support operating hours, including evenings, weekends, and holidays. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the role’s essential functions.

Requirements

At least 1 year of retail experience.
Strong communication, interpersonal, and customer service skills.
Ability to multitask and thrive in a fast-paced environment.
Strong problem-solving skills and professionalism when handling customer concerns.
Basic math skills and experience handling cash and transactions.
Ability to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds.
Flexible availability to support Pet Care Center operating hours, including evenings, weekends, and holidays.
Ability to work in proximity to animals, including exposure to animal dander, odors, noises, and cleaning chemicals.

Nice To Haves

Retail experience in a specialty retail environment.
Passion for animals and knowledge of pet care.

Responsibilities

Promote the health, safety, and proper care of animals in accordance with Petco policies and standards.
Share accurate pet care, nutrition, and product knowledge to help customers make informed decisions.
Greet customers and provide friendly, solution-focused service that builds trust and loyalty.
Demonstrate strong selling behaviors and exceptional customer service as a role model.
Mentor and support new and junior associates, reinforcing best practices, policies, procedures, and store standards.
Help foster a collaborative and inclusive team environment.
Assist customers in selecting products and services that meet their pets’ needs.
Process sales, returns, and exchanges accurately and efficiently.
Educate customers on promotions, services, and loyalty programs and support store sales goals.
Support merchandising and inventory activities, including restocking, recovery, presentation, and replenishment.
Maintain store cleanliness, organization, and visual standards, and support a safe, welcoming environment.
Assist with opening and closing procedures as assigned.
Support store leadership with operational tasks and special projects, and assist with operational needs.
Help resolve customer concerns and escalate issues appropriately.
Act as a floor leader when needed, supporting workflow and customer experience.
Ensure compliance with company policies, procedures, and safety standards.