Sales Specialist (NC/SC) - Navion Senior Solutions

Navion Senior Solutions•Columbia, SC

13h

About The Position

Navion Senior Solutions is seeking a high-performing Sales Specialist to provide sales and marketing support to its communities based on need and at the direction of the Vice President of Sales and Marketing. The role assists with lead generation, sales and closing activities, and achieving or exceeding move-in goals while maintaining a positive image of the company with referral sources, residents, and team members. Immediate occupancy and revenue growth are the position’s top priorities. The specialist supports communities in North Carolina and South Carolina, with frequent travel. The role also helps lead, train, and support community sales and marketing teams; monitors sales performance and census; conducts prospect tours and follows up on inquiries; and works with community leaders and referral sources to advance sales and move-ins. The position requires maintaining confidentiality, following applicable company and regulatory requirements, and communicating professionally throughout the organization. Navion has partnered with Tapcheck, a mobile app that enables team members to access earned wages before payday.

Requirements

Proven sales executive experience, meeting or exceeding targets.
Proven ability to drive the sales process from inquiry to close.
Ability to articulate the distinct aspects of Navion Senior Solutions’ offerings.
Ability to position Navion against competitors.
Ability to work well with others and promote a team environment.
Excellent listening, negotiation, and presentation skills.
Excellent verbal and written communication skills.
Must be 18 years of age or older.

Nice To Haves

Bachelor's degree preferred.
One to two years of experience in long-term care and progressive sales experience in healthcare, hospitality, or a service environment preferred.

Responsibilities

Develop and implement comprehensive sales strategies to drive occupancy success.
Coach, train, mentor, track, and assist with managing Sales and Marketing team members.
Monitor and report daily census and weekly conversion ratios for all communities.
Provide bi-monthly reports on sales activities, prospects, follow-up, lost leads, and overall performance to the SRD of Operations and SRD of Sales and Marketing; review the reports with Executive Directors and Sales Directors.
Achieve community sales census goals in the budgeted plan, track accuracy, and approve monthly commission reports.
Schedule, organize, and conduct tours with prospective residents, families, and professional referral sources.
Respond promptly and appropriately to walk-ins, phone inquiries, and mail-in inquiries, treating each inquiry with value and respect.
Meet minimum sales expectations for call-outs, first on-site personal touches, securing deposits, and move-ins.
Collaborate with Sales and Marketing and Life Enrichment Directors to plan and implement events that attract prospective residents.
Understand and clearly represent residency documents, including residency agreements and admission forms.
Develop and maintain positive working relationships with residents, families, team members, and professional referral sources.
Communicate with key influencers who affect sales and move-ins.
Maintain working knowledge of all software programs.
Take the lead on uncertain sales and guide the person assisting with the lead on immediate next steps and strategies.
Raise sales, move-in, and closing challenges with the Executive Director and other managers, including possible denials of admissions or readmissions.
Maintain confidentiality of pertinent information.
Comply with Navion, city, state, and federal regulations related to residents’ accounts, including Medicare and third-party billing.
Interact professionally and effectively with all levels of the organization, residents, and family members.
Motivate the community team and sales staff through ongoing training and positive reinforcement.
Maintain and develop Sales team communication to build cohesion, share best practices, and provide positive reinforcement.
Perform other duties as assigned by supervisors.