Operations Specialist (NC/SC) - Navion Senior Solutions

Navion Senior Solutions•Columbia, SC

20h

About The Position

Navion Senior Solutions is seeking an Operations Specialist to travel throughout North and South Carolina and provide hands-on support to Regional Directors of Operations and communities offering Independent Living, Assisted Living, and Memory Care. The role supports communities through interim leadership, revenue generation, regulatory compliance, quality audits, and special projects. Frequent travel is required, including the ability to take long-term on-site assignments.

Requirements

Bachelor's degree required; MBA is a plus.
Minimum of three years of Assisted Living Executive Director experience with increasing responsibility, including budgetary responsibilities preferred.
Knowledge of and ability to conform to applicable laws, rules, and regulations.
Ability to foster a cooperative work environment, resolve conflict, and mediate workplace situations.
Strong interpersonal and communication skills, with the ability to work effectively with a wide range of constituencies in a diverse community.
Ability to work flexible schedules in a 24-hour operation.
Ability to travel up to 90% of the time and support long-term on-site assignments.
Ability to hold a multistate Administrator License; licenses in NC, SC, VA, GA, TN, WV, and KY are a plus.

Nice To Haves

MBA.
Assisted Living Executive Director experience with increasing responsibility, including budgetary responsibilities.
Administrator licenses in NC, SC, VA, GA, TN, WV, and KY.

Responsibilities

Travel to Navion Senior Solutions communities to serve as Interim Executive Director when a community has a leadership vacancy.
Provide on-site support to improve troubled communities, focusing on occupancy, staffing, expense management, licensure, compliance, and resident satisfaction.
Support new community openings during pre-opening and initial lease-up stages as needed.
Help drive regional revenue through move-ins, resident retention, and revenue support.
Monitor regional expenses, including staffing, overtime, bad debt, team member turnover, and other controllable expenses.
Monitor program integrity, including care services, memory care programs, and regulatory and policy compliance.
Train new Executive Directors and other leadership positions as needed.
Conduct and review Quality Assurance Audits.
Resolve grievances from residents, families, and staff in a timely and effective manner.
Monitor community operations and make changes as needed to ensure compliance with regulatory agencies.