Operations Specialist (NC/SC) - Navion Senior Solutions

Navion Senior Solutions•Greenville, SC

7h•Onsite

About The Position

Navion Senior Solutions is seeking an Operations Specialist to travel throughout North and South Carolina and provide hands-on support to its Independent Living, Assisted Living, and Memory Care communities. The position assists Regional Directors of Operations with interim leadership, revenue generation, regulatory compliance, quality audits, and special projects. Travel may account for up to 90% of the role, including long-term on-site assignments and work at communities experiencing leadership vacancies, operational challenges, or new openings. The Operations Specialist may serve as an Interim Executive Director, help improve occupancy, staffing, expense management, licensure, compliance, and resident satisfaction, and support revenue and resident retention. The role also assists with monitoring expenses and program integrity, training community leaders, conducting quality assurance audits, resolving grievances, and ensuring compliance with applicable regulations. The position requires schedule flexibility in a 24-hour operation.

Requirements

Bachelor’s degree required; MBA is a plus.
Minimum of three years of Assisted Living Executive Director experience with increasing responsibility, including budgetary responsibilities, preferred.
Knowledge of and ability to conform to applicable laws, rules, and regulations.
Ability to foster a cooperative work environment and handle conflict resolution or mediation.
Strong interpersonal and communication skills, with the ability to work effectively with a wide range of people in a diverse community.
Ability to work flexible schedules in a 24-hour operation.
Ability to travel up to 90% of the time and support long-term on-site assignments.
Ability to hold a multistate Administrator License; licenses in NC, SC, VA, GA, TN, WV, and KY are a plus.

Nice To Haves

MBA.
Administrator licenses in North Carolina, South Carolina, Virginia, Georgia, Tennessee, West Virginia, and Kentucky.
Assisted Living Executive Director experience with increasing responsibility, including budgetary responsibilities.

Responsibilities

Travel to Navion Senior Solutions communities and serve as Interim Executive Director when there are leadership vacancies.
Provide on-site support to improve communities experiencing challenges with occupancy, staffing, expense management, licensure, compliance, or satisfaction.
Support new community openings during pre-opening and initial lease-up stages as needed.
Assist with regional revenue generation, including move-ins, resident retention, and revenue support.
Help monitor staffing, overtime, bad debt, team member turnover, and other controllable expenses.
Help monitor care services, memory care programs, and regulatory and policy compliance.
Assist with training new Executive Directors and other leadership positions as needed.
Conduct and review Quality Assurance Audits.
Resolve grievances from residents, families, and staff in a timely and effective manner.
Monitor community service areas and make changes as needed to ensure compliance with regulatory agencies.