Operations Specialist (NC/SC) - Navion Senior Solutions

Navion Senior Solutions • Raleigh, NC

8h

About The Position

Navion Senior Solutions is seeking an Operations Specialist to travel throughout North and South Carolina and provide hands-on support to its Independent Living, Assisted Living, and Memory Care communities. The specialist assists Regional Directors of Operations in areas such as interim leadership, revenue generation, regulatory compliance, quality audits, and assigned special projects. The role involves frequent travel, with travel expected up to 90% of the time, and may require long-term on-site assignments. The position also requires flexibility to support a 24-hour operation.

The Operations Specialist may serve as an Interim Executive Director when a community has a leadership vacancy, support troubled communities, and assist with new community openings and early lease-up. The role helps communities address occupancy, staffing, expense management, licensure, compliance, and resident satisfaction, while supporting revenue, operational integrity, leadership training, and quality assurance.

Requirements

• Bachelor’s degree required; an MBA is a plus.
• Minimum of three years of Assisted Living Executive Director experience with increasing responsibility, including budgetary responsibilities, preferred.
• Knowledge of and ability to conform to applicable laws, rules, and regulations.
• Proven ability to foster a cooperative work environment, resolve conflicts, and/or mediate workplace situations.
• Strong interpersonal and communication skills and ability to work effectively with a wide range of constituencies in a diverse community.
• Ability to work flexible schedules in a 24-hour operation.
• Ability to travel up to 90% of the time and support long-term on-site assignments.
• Ability to hold a multistate Administrator License; licenses in NC, SC, VA, GA, TN, WV, and KY are a plus.

Nice To Haves

• MBA.
• Administrator licenses in North Carolina, South Carolina, Virginia, Georgia, Tennessee, West Virginia, and Kentucky.

Responsibilities

• Travel to Navion Senior Solutions communities and serve as Interim Executive Director when there are leadership vacancies.
• Provide on-site support to improve troubled communities, focusing on occupancy, staffing challenges, expense management, licensure, compliance, and satisfaction issues.
• Support new community openings during pre-opening and initial lease-up stages as needed.
• Help drive regional revenue through move-ins, resident retention, and revenue support.
• Help monitor regional expenses, including staffing, overtime, bad debt, team member turnover, and other controllable expenses.
• Help monitor program integrity, including care services, memory care programs, and regulatory and policy compliance.
• Assist with training new Executive Directors and other leadership staff as needed.
• Conduct and review Quality Assurance Audits.
• Resolve grievances from residents, families, and staff in a timely and effective manner to support smooth, efficient operations.
• Monitor community service areas and make changes as needed to ensure compliance with regulatory agencies.

Benefits

• Health care plan with medical, dental, and vision coverage.
• 401(k) retirement plan.
• PTO for full-time positions.
• Short- and long-term disability insurance.
• Life insurance.
• Career advancement opportunities.
• Access to earned wages through the Tapcheck mobile app.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level