Operations Specialist (NC/SC) - Navion Senior Solutions

Navion Senior Solutions•Charlotte, NC

8h•Onsite

About The Position

Navion Senior Solutions is seeking an Operations Specialist to provide hands-on support to its Independent Living, Assisted Living, and Memory Care communities across North and South Carolina. The role supports Regional Directors of Operations in areas that may include interim leadership, revenue generation, regulatory compliance, quality audits, and special projects. Frequent travel is required, with the ability to support long-term on-site assignments.

Requirements

Bachelor’s degree required.
Minimum of three years of Assisted Living Executive Director experience with increasing responsibility, including budgetary responsibilities, preferred.
Knowledge of and ability to conform to applicable laws, rules, and regulations.
Proven ability to foster a cooperative work environment, resolve conflicts, and/or mediate workplace situations.
Strong interpersonal and communication skills, with the ability to work effectively with a wide range of constituencies in a diverse community.
Ability to work flexible schedules in a 24-hour operation.
Ability to travel up to 90% of the time and support long-term on-site assignments.

Nice To Haves

MBA.
Ability to hold a multistate Administrator License; licenses in NC, SC, VA, GA, TN, WV, and KY are a plus.

Responsibilities

Travel to Navion Senior Solutions communities to serve as Interim Executive Director when leadership vacancies occur.
Support on-site turnaround efforts at communities, focusing on occupancy, staffing challenges, expense management, licensure, compliance, and satisfaction issues.
Support new community openings during pre-opening and initial lease-up stages as needed.
Help drive regional revenue through move-ins, resident retention, and revenue support.
Help monitor regional expenses, including staffing, overtime, bad debt, team member turnover, and other controllable expenses.
Help monitor program integrity, including care services, memory care programs, and regulatory and policy compliance.
Assist with training new Executive Directors and other leadership positions as needed.
Conduct and review Quality Assurance Audits.
Resolve grievances from residents, families, and staff in a timely and effective manner to support efficient operations.
Monitor community service areas and make changes as needed to ensure compliance with regulatory agencies.