Sales Specialist, Santa Clara

Lucid Motors • Santa Clara, CA

1d • Onsite

About The Position

Lucid is building a talent pipeline for future Sales Specialist opportunities in its studios. The Sales Specialist guides customers through their Lucid journey as a primary point of contact, from sales and transaction facilitation through successful vehicle delivery. The role focuses on creating a seamless, personalized customer experience while meeting sales goals in a goal-focused retail environment. Compensation includes guaranteed hourly pay and uncapped commission.

The position involves understanding customer needs, explaining Lucid products and the competitive landscape, building customer relationships, managing a sales pipeline in Salesforce, conducting test drives, and helping customers complete the order, financing, registration, payment, and delivery processes. The specialist maintains customer communication before delivery and coordinates with Lucid Financial Service and Delivery teams as needed. The role may also support daily studio operations and events.

Requirements

• At least 2 years of relevant professional sales experience in a commission-based environment, including building and managing a customer pipeline.
• Availability to work flexible hours, including weekends, evenings, and holidays, in a retail environment.
• Experience using Microsoft Office, CRM tools, and retail business systems.
• A proven record of achieving individual sales goals.
• Strong communication skills, including active listening, clear verbal communication, and proficient written communication.
• Ability and commitment to learn continuously, acquire new skills quickly, and adapt.
• Perseverance, resilience, and ability to prioritize long-term goals.
• Understanding of automotive market dynamics, financial principles, and industry trends.
• Proactive, action-oriented approach with a sense of urgency and efficiency.
• Strong time management, organization, prioritization, and multitasking skills.
• Exceptional interpersonal skills and ability to build and maintain positive relationships with customers and peers.
• Ability to coordinate and facilitate customer test drives.
• Ability to travel as needed for events.
• Proficiency in English.
• Physical ability, with or without reasonable accommodation, to stand for extended periods and twist, bend, squat, and reach.
• Valid driver's license with no suspensions within the past year. Drivers under 21 must have held a driver's license for at least 3 years and successfully complete Lucid Training upon hire.
• Ability to obtain appropriate state DMV licensing where applicable.
• High school diploma or GED.

Nice To Haves

• Retail automotive sales and desking experience.
• Bachelor's degree or equivalent work experience.
• Curiosity about and passion for electric vehicles, the premium vehicle market, and the competitive landscape.
• Knowledge of a secondary language.
• Salesforce experience.

Responsibilities

• Assess customer needs through personalized interactions and thoughtful questions.
• Use in-depth knowledge of Lucid products to recommend tailored solutions and explain the competitive landscape.
• Build and maintain customer relationships that foster brand loyalty.
• Use Salesforce or other CRM tools to track and manage customer interactions and maintain consistent engagement.
• Build and manage a robust sales pipeline through disciplined practices.
• Meet and exceed performance targets while delivering exceptional customer experiences.
• Conduct test drives and explain vehicle selling points while ensuring an exceptional driving experience.
• Deliver a memorable sales experience.
• Manage the order-to-delivery process, including supporting financing or leasing applications and monitoring application status, submitted documents, and vehicle readiness.
• Guide customers through vehicle ordering, obtain required documentation, advise on financial products, and help ensure a smooth purchase and financing process.
• Handle vehicle registration and facilitate payment due at signing.
• Coordinate customer support with Lucid Financial Service and Delivery teams as needed.
• Assist with daily operations as needed.
• Communicate clearly with customers verbally and in writing, listen actively, and provide helpful solutions.
• Maintain regular communication with customers while they await a scheduled delivery date.

Benefits

• Guaranteed base pay of $25 per hour.
• Uncapped commission with bi-weekly payouts.
• Medical, dental, and vision insurance.
• Life and disability coverage.
• Paid time off.
• Paid holidays.
• Paid sick leave.
• 401(k) retirement plan.
• Eligible employees may participate in Lucid's equity program and/or a discretionary annual cash incentive program.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED