CUSTOMER SERVICE ASSOCIATE-SANTA CLARA

Goodwill Industries of Lane & South Coast Counties & Alaska•Eugene, OR

1d•$16 - $16

About The Position

The Customer Service Associate (CSA) supports front-end operations, merchandise processing, and donation receiving while providing excellent service to donors, shoppers, and coworkers. The role helps ensure merchandise flows efficiently and the store remains clean, safe, and welcoming. The CSA works with the team to meet production, sales, and service goals and contributes to Goodwill’s mission of providing vocational opportunities to individuals with barriers to employment. The position requires sufficient English proficiency to communicate effectively with customers, coworkers, and supervisors, including reading, understanding, and responding to written and verbal instructions. Previous retail or customer service experience is a plus. Applicants must be at least 16 years old; employees must be 18 to operate safety-sensitive equipment. No minimum education is required. Certification on equipment such as a forklift, pallet jack, or tilter may be required as needed. The role involves regular lifting of 10–35 pounds and moving up to 100 pounds with assistance; standing or walking for up to eight hours a day; and frequent lifting, carrying, pushing, pulling, bending, stooping, twisting, crouching, and climbing. Work may take place indoors or outdoors in a fast-paced retail environment, with exposure to weather, dust, odors, public interactions, potentially hazardous materials, and usually loud noise. Personal protective equipment is provided and must be worn when handling or sorting raw donations. Employees must be available during store operating hours, including weekends, evenings, and holidays.

Requirements

Must be at least 16 years old; must be at least 18 years old to operate safety-sensitive equipment.
Sufficient English proficiency to communicate with customers, coworkers, and supervisors and to read, understand, and respond to written and verbal instructions.
Ability to perform the described physical demands, including regularly lifting 10–35 pounds and moving up to 100 pounds with assistance, and standing or walking for extended periods of up to eight hours per day.
Availability during operating hours, including weekends, evenings, and holidays.
Ability to become certified on equipment such as a forklift, pallet jack, or tilter as needed.
Dependability, including meeting attendance, punctuality, and performance expectations.

Nice To Haves

Previous retail or customer service experience.

Responsibilities

Greet, assist, and engage customers and donors, delivering outstanding customer service.
Operate the cash register and point-of-sale system, accurately handle transactions, balance the cash drawer, and complete daily register reports as required.
Receive, sort, and price donated goods according to company guidelines and quality standards.
Restock merchandise, create displays, and maintain an organized, visually appealing sales floor according to the Retail Concepts Manual.
Keep the sales floor, fitting rooms, donation and production areas, and restrooms clean, safe, and efficient.
Follow safety and loss-prevention procedures and report unsafe conditions, injuries, or suspicious activity to management.
Maintain and demonstrate knowledge of store policies, color sale, and the Goodwill mission.
Collaborate with team members to meet production and sales goals.
Participate in team meetings, training sessions, huddles, stretches, and store events.
Communicate respectfully and effectively with team members, management, and customers, and promote a positive, inclusive workplace culture aligned with Goodwill’s values.
Demonstrate professionalism, integrity, and a positive, team-oriented attitude.
Report to all regularly scheduled work on time and ready to work.