Bilingual (Spanish/English) - Sales Specialist - Travel ----- Remote

Teleperformance•Concordia, IN

4d•$15 - $16•Remote

About The Position

As a Bilingual Customer Sales Specialist, you will serve as a primary point of contact for clients, managing inbound and outbound communications with professional excellence. Using web-based tools, you will resolve inquiries and support a seamless, positive customer experience in a high-velocity environment. Employment is restricted to residents of the listed states: AL, AR, AZ, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NJ, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, WI, WV, and WY. TP is a global provider of digital business services, partnering with prominent brands to optimize operations through technology and sustainable business practices. The company states that its global workforce is 500,000 across 300 languages. TP describes a culture of inclusion and diversity and opportunities for career advancement.

Requirements

Bilingual Spanish and English.
High school diploma or equivalent.
At least 6 months of customer service experience.
Must be at least 18 years old.
Ability to type at least 25 words per minute.
Comfort with desktop computer systems and general knowledge of Windows-based systems.
Commitment to following established procedures and a customer-service-driven approach.
Ability to collaborate with team members, supervisors, and support departments.
Strong communication, listening, analytical, organizational, and problem-solving skills.
Ability to prioritize tasks and work well under pressure while remaining focused.
Open-mindedness toward feedback and evolving policies, and ability to work within a structured schedule that includes a variety of shifts.
Critical thinking and a proactive, solution-oriented approach to customer issues.
For home working: a dedicated workspace near the router for a hardwired Ethernet connection; internet speed of at least 15 Mbps download and 10 Mbps upload, with ISP latency under 50 ms. Satellite, mobile data or hotspots, P2P, and VPN connections are not permitted. Proof of internet speed is required.

Nice To Haves

Customer service and/or sales experience preferred.
College degree preferred but not required.

Responsibilities

Connect with customers via phone, email, chat, and/or social media to resolve questions or concerns.
Calmly attempt to resolve and de-escalate issues.
Escalate interactions when necessary and appropriate.
Respond to requests for assistance and/or possible payment processing.
Track call-related information for auditing and reporting purposes.
Provide feedback on call issues.
Meet defined sales objectives.

Benefits

Eligible team members may have access to medical, vision, and dental benefits.
Employment Assistance Programs and health and personal time off (HPT), with leave programs as eligible.
401(k) plans.
Life insurance.
Supplemental medical coverage.
Critical care insurance.
Pet insurance.
Flexible spending account (FSA) plans.
Retailer discounts.
Career advancement opportunities.