Care Specialist - Bilingual Spanish/English

Upward Health•Rio Rancho, NM

20h•$21 - $24

About The Position

The Care Specialist is a key member of the team responsible for delivering chronic care management to high-complexity patients. The role primarily takes place in patients’ homes and communities (90% of the time), with virtual care accounting for 10% of the work. The Care Specialist conducts direct patient outreach, guides patients through enrollment, facilitates virtual appointments with providers, and supports adherence to care plans. Through relationship-building, care coordination, and education, the Care Specialist helps promote health, prevent unnecessary hospitalizations, and improve patient outcomes.

Requirements

At least 2 years of relevant work experience, such as Community Health Worker, Peer Support Specialist, or Medical Assistant.
High school diploma or GED.
Valid driver’s license, auto liability insurance, and reliable transportation to travel within the assigned territory.
Experience in chronic care management or working with chronically ill or elderly patients.
Basic computer proficiency, including typing and using electronic medical record (EMR) systems.
Experience with motivational interviewing, trauma-informed care, and care coordination.
Strong interpersonal communication skills and the ability to engage patients and team members effectively.
Ability to prioritize tasks, manage schedules, and work independently in an unstructured environment.
Excellent verbal and written communication skills, including the ability to explain complex medical information clearly and supportively.

Nice To Haves

Multilingual skills are a plus.
Prior home care experience is beneficial.

Responsibilities

Conduct direct outreach to patients and guide them through the enrollment process.
Facilitate virtual appointments between patients and providers.
Support patients in adhering to their care plans.
Build relationships with patients and coordinate their care.
Educate patients about their conditions, care plans, and available resources.
Engage patients through phone calls, home visits, and community outreach.
Coordinate communication among patients, providers, and family members.
Manage patient caseloads, schedules, and documentation.
Document patient data accurately and promptly.
Work with interdisciplinary teams to support patient and organizational goals.
Focus on care adherence, fewer emergency room visits, and improved patient self-management.