Care Specialist - Bilingual Spanish/English

Upward Health•Las Cruces, NM

17h•$21 - $24

About The Position

The Care Specialist is a key member of the team responsible for delivering chronic care management to high-complexity patients. The role is primarily based in patients’ homes and communities (90% of the time), with virtual care accounting for 10% of the work. The Care Specialist conducts direct patient outreach, guides patients through enrollment, facilitates virtual appointments with providers, and supports adherence to care plans. By building relationships, coordinating care, and providing education, the Care Specialist helps promote health, prevent unnecessary hospitalizations, and improve patient outcomes.

Requirements

At least 2 years of relevant work experience, such as Community Health Worker, Peer Support Specialist, or Medical Assistant.
High school diploma or GED.
Valid driver’s license, auto liability insurance, and reliable transportation to travel within the assigned territory.
Experience in chronic care management or working with chronically ill or elderly patients.
Basic computer proficiency, including typing and use of EMR systems.
Experience with motivational interviewing, trauma-informed care, and care coordination.
Strong interpersonal communication skills and the ability to engage patients and team members effectively.
Ability to prioritize tasks, manage schedules, and work independently in an unstructured environment.
Excellent verbal and written communication skills, including the ability to explain complex medical information clearly and supportively.

Nice To Haves

Multilingual skills.
Prior home care experience.

Responsibilities

Conduct direct outreach to patients and guide them through the enrollment process.
Facilitate virtual appointments between patients and providers.
Support patients in adhering to their care plans.
Build relationships with patients and coordinate their care.
Educate patients about medical conditions, care plans, and available resources.
Engage patients through phone calls, home visits, and community outreach.
Coordinate communication among patients, providers, and family members.
Manage patient caseloads, schedules, and documentation.
Document patient data accurately and promptly.
Work collaboratively with interdisciplinary teams to support patient and organizational goals.
Help achieve health outcomes such as improved care adherence, fewer emergency room visits, and stronger patient self-management.